Itsm Consultant

1 Opening- Madrid**Role description**:
**We are looking for the very Top Talent and we would be delighted if you were to join our team**

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

**What we look for?**

We are looking for **a ITSM Consultant**, working close to one of our main clients, world leader in its sector, with the possibility of 100% remote work.

**Main tasks and accountabilities will be**:

- Ensuring Shared Service IT organization has early visibility into key IT metrics and processes
- Documenting current IT processes used every acquisition
- Identifying and supporting execution on any early quick wins
- Identifying, tracking and escalating challenges and roadblocks that need to be addressed prior to an acquisition adopting ITSM Practices
- Guiding acquisitions through their journey of fully adopting ITSM Practices (including hands-on support). You will work with multiple Shared Service IT and acquisition teams - and particularly ITSM Department - to refine and continuously improve the overall IT(SM) onboarding framework.

**What do we expect from you?**

**Must have**:

- Bachelor's Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study, or equivalent job experience.
- 3+ years' combined experience in ITSM process role in an IT operations, managed services, or service delivery environment.
- ITSM implementation or transformation experience is an advantage.
- Organizational Change Management experience is an advantage.
- ITIL4 Foundations certificate is preferred.
- Experience with ITSM Process Design, Improvements or Transformations.
- ServiceNow or other ITSM tool experience.
- You must be able to converse in English and Spanish.

**Nice to have**:

- Experience with continuous improvement methods and process automation is an advantage
- Experience with developing and delivering training on processes, standards, and policies is an advantage

**Work Location**

100% remote (only Spain)

**What can we offer?**
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days
- Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
- 'Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan )
- Free access to several training platforms
- Professional stability and career plans
- UST also, compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime )
- UST Club Platform discounts and gym Access discounts

**In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.**

**Skills**:
Itsm,Computer Science,Servicenow

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.