Analyst Customer Applications Support
hace 6 días
Overview:
Reporting to the Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team.
Are you ready to be part of the future?
**What You Will Do**
- Ensure that defined SLAs are met for the set of customers depending on your team
- In case operations or supervision tools report misfunction, you may be part of a “resolver group” whose task will be to assess the situation, propose temporary work-around in order to restore service, and provide Root Cause Analysis for corrective actions
- Coordinate with the Engineering team for the delivery of corrections/updates when needed
- Even if a traditional Service Desk process is in place, you and your team will be in charge of enforcing SLAs, keeping informed your set of customers either directly or via another customer-facing team in case of incident/problem/maintenance outages. Reports will be provided in any case
Qualifications:
**Who You Are**
- University degree or equivalent in Telecommunications or Computer Science/IT preferred
- At least 2 years of Airline Flight Operations experience required
- Experience of Airline Products & Service knowledge around aircraft communication services is preferred
- Excellent interpersonal skills ideally in a customer facing environment: stakeholder engagement, verbal and written communication skills to convey complex and/or detailed information and ability to work successfully with teams across the organization
**What We Offer**
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
**Welcome to SITA**
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
**For your security, during a SITA hiring process**:
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