Technical Support Analyst

hace 2 días


Barcelona, España Clarivate A tiempo completo

We are looking for a Technical Support Analyst to join our European Support Team in Spain The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues.This is an amazing opportunity to work in a team of Ex Libris product experts. If you have skills in information science, librarianship and technology, then we would love to talk to youAbout You – Experience, Education, Skills, And Accomplishments2 years of experience working in a related Customer Care or library environment.Bachelor’s degree (Library Sciences, STEM or Computer Science) or equivalent relevant experience.Fluency in English required (written and spoken).Preferred QualificationsMaster’s degree in library sciences or information sciences.Prior experience in technical customer support work.Italian language skills B2 or higher.What will you be doing in this role?Respond to customer tech related problems or questions via phone, email, chat.Investigate, diagnose and address application support issues, documenting ongoing progress via the ticketing systems.Identify issues that require investigation by Tier 2 and



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