Technical Support Analyst
hace 20 horas
Technical Support Analyst – ClarivateJoin us as a Technical Support Analyst to join our growing Customer Care Support Team at Clarivate The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues.This is an amazing opportunity to work in a knowledge-centered technical support role in the library industry, supporting global clients. If you have skills in information science, librarianship and technology, then we would love to talk to youAbout You – Experience, Education, Skills, And Accomplishments2 years of experience working in a related Customer Care or library environment.Bachelor’s degree (Library Sciences, STEM or Computer Science) or equivalent relevant experience.Fluency in English required (written and spoken).Experience with MS Office (Excel, Word and PowerPoint) and technical troubleshooting tools.It would be great if you also hadPrior experience in technical customer support workExperience working with libraries or in higher educationFamiliarity with HTML, CSS, SQL and data interchange formats like XML or JSONExperience working with Salesforce or Atlassian JIRAWhat will you be doing in this role?Analyzing customer cases and responding promptly to customers on these cases.Determining which customer cases should be reported to the Rapido development team as defects.Linking customer cases to existing development defects that match the customer's reported issue.Handling re-indexing procedures to fix data issues for customers.Creating defect reports for the Rapido development team's review in Jira.Providing assistance with 'System Down' issues during normal business hours.About The TeamYou will report to the Manager, Customer Care based in US, and your team members are located in US and EMEA. The Rapido Support Team sits within the larger Ex Libris Support Department, part of Clarivate’s Customer Care organization. You will work cross functionally with other teams such as the company's development teams, Product Management, and other Support teams to provide an excellent customer experience. We’re a team of experts with different professional backgrounds, nationalities, locations working together for a shared mission.Hours of WorkThis is a full-time permanent position based in Barcelona, Spain and will require hybrid working in our Barcelona office, which is located next to Sagrada Familia (2 days per week in office, rest of week remote). This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesInformation ServicesAt Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.#J-18808-Ljbffr
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Technical Support Analyst
hace 20 horas
Barcelona, España Clarivate Analytics A tiempo completoYou can view our cookie policyTechnical Support Analyst page is loaded## Technical Support Analystremote type: Hybridlocations: Spain - Barcelonatime type: Full timeposted on: Posted Todayjob requisition id: JREQ We are looking for a***Technical Support Analyst*** to join our growing Customer Care Support Team at Clarivate! The Technical Support Analyst is...
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Technical Support Analyst
hace 2 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for a Technical Support Analyst to join our European Support Team in Spain The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work in a team of Ex Libris product experts. If you...
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Technical Support Analyst
hace 4 días
Barcelona, Barcelona, España Clarivate A tiempo completoWe are looking for aTechnical Support Analystto join our regional Alma Customer Care Team The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues.This is an amazing opportunity to work on Alma supporting our global clients. If you have...
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Technical Support Analyst
hace 2 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for a Technical Support Analyst to join our growing Customer Care Support Team at Clarivate The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work in a knowledge-centered...
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Technical Support Analyst
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Barcelona, España Clarivate A tiempo completoWe are looking for a **_Technical Support Analyst_** to join our global Alma Subject Matter Expert Support team! The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work on Alma supporting our global...
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Technical Support Analyst
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Barcelona, España Clarivate A tiempo completoWe are looking for a **Technical Support Analyst** to join our global **Customer Care** team. This is an amazing opportunity to learn more about our products within Academia & Government. In this role, you would analyze and resolve complex software-related issues. The inner team consists of 9 people and is reporting to the Manager of Customer Care. If you...
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Technical Support Analyst
hace 2 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleTechnical Support AnalystSummaryAmadeus provides global customers with superior support to ensure successful use of its solutions. The Amadeus Hospitality Technical Support team delivers second-line assistance, influencing product improvements and operational priorities. You will offer advanced technical support for assigned products by analyzing...
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Technical Support Analyst
hace 2 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleTechnical Support AnalystSummaryAmadeus provides global customers with superior support to ensure successful use of its solutions. The Amadeus Hospitality Technical Support team delivers second-line assistance, influencing product improvements and operational priorities. You will offer advanced technical support for assigned products by analyzing...
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Technical Support Analyst
hace 1 semana
Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleTechnical Support AnalystSummaryAmadeus provides global customers with superior support to ensure successful use of its solutions. The Amadeus Hospitality Technical Support team delivers second-line assistance, influencing product improvements and operational priorities. You will offer advanced technical support for assigned products by analyzing...
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Technical Support Analyst
hace 2 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for a **_Technical Support Analyst_** to join our global Customer Care team! The main purpose of the Technical Support Analyst is to proactively manage the customer base by building long term relationships, provide effective resolution of day-to-day issues and enhance the reputation of the Company by providing great Customer Service. You will...
