Technical Support Analyst
hace 1 semana
We are looking for a Technical Support Analyst to join our European Support Team in Spain The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work in a team of Ex Libris product experts. If you have skills in information science, librarianship and technology, then we would love to talk to you About You – experience, education, skills, and accomplishments. 2 years of experience working in a related Customer Care or library environment. Bachelor's degree (Library Sciences, STEM or Computer Science) or equivalent relevant experience. Fluency in English required (written and spoken). It would be great if you also had . . . Master's degree in library sciences or information sciences Prior experience in technical customer support work Italian language skills B2 or higher What will you be doing in this role? Respond to customer tech related problems or questions via phone, email, chat. Investigate, diagnose and addressing application support issues, and documenting ongoing progress via the ticketing systems. Identify issues that require investigation by Tier 2 and transferring the case to tier 2 with a detailed description of the finding from the initial investigation. Work in close collaboration with other departments Investigate, report and document customer issues and/or enhancement requests. Ensure that both internal and external stakeholders are updated as appropriate. Report queries, product defects and feature requests for resolution as appropriate. Participate in product discussions, working closely with senior members of the team to optimize the customer experience. Attend and report on product update or training sessions as assigned. Maintain current knowledge of products, processors and feature functionality. Curate product support collaterals as needed to enhance product adoption and usage, including FAQ's, Technical Tips, technical/functional specifications, etc. Collaborate with colleagues across teams to solve issues, improve time to issue resolution and streamline the overall customer experience. About the Team The European team consists of 6 analysts who report to their respective Technical Support Leaders. We investigate and troubleshoot technical issues and product defects and report them to the development team if needed. Our team works closely with the company's development teams, Product Management, and other Support teams to provide an excellent customer experience. We're a European team of experts with different professional backgrounds, nationalities, locations working together for a shared mission. Hours of Work This is a full-time permanent position based in Barcelona, Spain and will require hybrid working in our Barcelona office, which is located next to Sagrada Familia (2 days per week in office, rest of week remote). This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours. #LI-Onsite, #LI-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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Technical Support Analyst
hace 1 día
Barcelona, Barcelona, España Clarivate A tiempo completoWe are looking for aTechnical Support Analystto join our regional Alma Customer Care Team The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues.This is an amazing opportunity to work on Alma supporting our global clients. If you have...
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Technical Support Analyst
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Barcelona, España Clarivate A tiempo completoWe are looking for a Technical Support Analyst to join our growing Customer Care Support Team at Clarivate The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work in a knowledge-centered...
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Technical Support Analyst
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Barcelona, Barcelona, España Clarivate A tiempo completoWe are looking for a Technical Support Analyst to join our growing Customer Care Support Team at Clarivate The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work in a knowledge-centered...
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Barcelona, España Clarivate A tiempo completoWe are looking for a **_Technical Support Analyst_** to join our global Alma Subject Matter Expert Support team! The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work on Alma supporting our global...
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Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleTechnical Support AnalystSummaryAmadeus provides global customers with superior support to ensure successful use of its solutions. The Amadeus Hospitality Technical Support team delivers second-line assistance, influencing product improvements and operational priorities. You will offer advanced technical support for assigned products by analyzing...
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Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleTechnical Support AnalystSummaryAmadeus provides global customers with superior support to ensure successful use of its solutions. The Amadeus Hospitality Technical Support team delivers second-line assistance, influencing product improvements and operational priorities. You will offer advanced technical support for assigned products by analyzing...
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Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleTechnical Support AnalystSummaryAmadeus provides global customers with superior support to ensure successful use of its solutions. The Amadeus Hospitality Technical Support team delivers second-line assistance, influencing product improvements and operational priorities. You will offer advanced technical support for assigned products by analyzing...
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Technical Support Analyst
hace 2 semanas
Barcelona, España Clarivate A tiempo completo#hybrid - Barcelona We are looking for a Technical Support Analyst to join our European Support Team in Spain. This is an amazing opportunity to work in a team of Ex Libris product experts. We have a great skill set in knowledge-centered technical support in the library industry and we would love to speak with you if you have skills in information science,...
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Technical Support Analyst
hace 1 semana
Barcelona, España Clarivate A tiempo completoWe are looking for a **_Technical Support Analyst_** to join our global Customer Care team! The main purpose of the Technical Support Analyst is to proactively manage the customer base by building long term relationships, provide effective resolution of day-to-day issues and enhance the reputation of the Company by providing great Customer Service. You will...
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Barcelona, España Clarivate A tiempo completoClarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We are...
