Technical Support Analyst
hace 2 días
We are looking for a Technical Support Analyst to join our European Support Team in Spain The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work in a team of Ex Libris product experts. If you have skills in information science, librarianship and technology, then we would love to talk to you About You – experience, education, skills, and accomplishments. 2 years of experience working in a related Customer Care or library environment. Bachelor's degree (Library Sciences, STEM or Computer Science) or equivalent relevant experience. Fluency in English required (written and spoken). It would be great if you also had . . . Master's degree in library sciences or information sciences Prior experience in technical customer support work Italian language skills B2 or higher What will you be doing in this role? Respond to customer tech related problems or questions via phone, email, chat. Investigate, diagnose and addressing application support issues, and documenting ongoing progress via the ticketing systems. Identify issues that require investigation by Tier 2 and transferring the case to tier 2 with a detailed description of the finding from the initial investigation. Work in close collaboration with other departments Investigate, report and document customer issues and/or enhancement requests. Ensure that both internal and external stakeholders are updated as appropriate. Report queries, product defects and feature requests for resolution as appropriate. Participate in product discussions, working closely with senior members of the team to optimize the customer experience. Attend and report on product update or training sessions as assigned. Maintain current knowledge of products, processors and feature functionality. Curate product support collaterals as needed to enhance product adoption and usage, including FAQ's, Technical Tips, technical/functional specifications, etc. Collaborate with colleagues across teams to solve issues, improve time to issue resolution and streamline the overall customer experience. About the Team The European team consists of 6 analysts who report to their respective Technical Support Leaders. We investigate and troubleshoot technical issues and product defects and report them to the development team if needed. Our team works closely with the company's development teams, Product Management, and other Support teams to provide an excellent customer experience. We're a European team of experts with different professional backgrounds, nationalities, locations working together for a shared mission. Hours of Work This is a full-time, 1 year fixed-term contract position based in Barcelona, Spain and will require hybrid working in our Barcelona office, which is located next to Sagrada Familia (2 days per week in office, rest of week remote). This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours. #LI-Onsite, #LI-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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Technical Support Analyst
hace 2 semanas
Palma de Mallorca, España WebBeds A tiempo completo**This role can be based in either our Palma, Targu Mures, Iasi, Jakarta or Manila offices.** **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners...
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Technical Support Analyst
hace 4 días
Palma de Mallorca, España WebBeds A tiempo completo**Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...
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Project Business Analyst
hace 4 semanas
El Prat de Llobregat, España Hutchison Ports BEST A tiempo completoHutchison Ports BEST, the Business Unit in Barcelona of the Group Hutchison Ports , a mutinational company in the Port Industry (container port Terminals), with global Headquarters in Hong Kong, and European division HQ in UK, is recruiting a: PROJECT BUSINESS ANALYST The position is located in the Port of Barcelona, at "Barcelona Europe South Terminal"...
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Project Business Analyst
hace 4 semanas
El Prat de Llobregat, España Hutchison Ports BEST A tiempo completoHutchison Ports BEST, www.best.com.es, the Business Unit in Barcelona of the Group Hutchison Ports www.hutchisonports.com, a mutinational company in the Port Industry (container port Terminals), with global Headquarters in Hong Kong, and European division HQ in UK, is recruiting a: PROJECT BUSINESS ANALYST The position is located in the Port of Barcelona, at...
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Project Business Analyst
hace 7 días
El Prat de Llobregat, España Hutchison Ports BEST A tiempo completoHutchison Ports BEST, the Business Unit in Barcelona of the Group Hutchison Ports , a mutinational company in the Port Industry (container port Terminals), with global Headquarters in Hong Kong, and European division HQ in UK, is recruiting a: PROJECT BUSINESS ANALYST The position is located in the Port of Barcelona, at "Barcelona Europe South Terminal"...
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Project Business Analyst
hace 7 días
el prat de llobregat, España Hutchison Ports BEST A tiempo completoHutchison Ports BEST, the Business Unit in Barcelona of the Group Hutchison Ports , a mutinational company in the Port Industry (container port Terminals), with global Headquarters in Hong Kong, and European division HQ in UK, is recruiting a: PROJECT BUSINESS ANALYST The position is located in the Port of Barcelona, at \"Barcelona Europe South Terminal\"...
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Project Business Analyst
hace 5 días
el Prat de Llobregat, España Hutchison Ports BEST A tiempo completoHutchison Ports BEST, the Business Unit in Barcelona of the Group Hutchison Ports , a mutinational company in the Port Industry (container port Terminals), with global Headquarters in Hong Kong, and European division HQ in UK, is recruiting a: PROJECT BUSINESS ANALYST The position is located in the Port of Barcelona, at "Barcelona Europe South Terminal"...
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Project Business Analyst
hace 3 días
El Prat de Llobregat, España Hutchison Ports BEST A tiempo completoHutchison Ports BEST, , the Business Unit in Barcelona of the Group Hutchison Ports , a mutinational company in the Port Industry (container port Terminals), with global Headquarters in Hong Kong, and European division HQ in UK, is recruiting a: Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de...
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Project Business Analyst
hace 2 días
el prat de llobregat, España Hutchison Ports BEST A tiempo completoHutchison Ports BEST, the Business Unit in Barcelona of the Group Hutchison Ports a multinational company in the Port Industry (container port Terminals), with global Headquarters in Hong Kong, and European division HQ in UK, is recruiting a : PROJECT BUSINESS ANALYST . The position is located in the Port of Barcelona, at \"Barcelona Europe South Terminal\"...
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Assistant SAP Functional Analyst
hace 4 días
el Prat de Llobregat, España Almarai Company A tiempo completoCareer Opportunities: Assistant SAP Functional Analyst (Corporate) (86512) Requisition ID86512-Posted -Saudi Arabia-Riyadh-Information Technology / Software-Experienced Professionals To facilitate, support & configure the assigned SAP Module(s) by ensuring full functionality support for the business process in providing decent solutions, reliable support...
