Customer Support Analyst French and Spanish speaker

hace 4 días


Barcelona, España Mews A tiempo completo

As a Customer Support Analyst you will demonstrate a unique combination of people skills and tech savvy as you will be speaking / messaging / emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It’s a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.MissionDevelop an in‑depth understanding of Mews solutions and serve as an ambassador to our customers, ensuring they are achieving great value from our products.Provide exceptional support for customers on technical issues via messaging, email, and phone.Consult with customers proactively on ways to improve usage and efficiency.Build and retain rapport with appointed Mews person at customer sites.Maintain thorough customer documentation.Continuously improve internal knowledge base.Leverage Support tooling to document customer issues thoroughly.QualificationsExperience working in hotels is a must.Professional experience in customer support is advantageous.Experience using Property Management Systems.Native or fluent in English, French, and Spanish.Ability to speak other languages fluently is a big advantage (Dutch, Italian, German, Swedish).Ability to take feedback, learn quickly, and adapt to new situations.Outgoing, social, ready to communicate with employees, customers, and partners across different countries and organizational levels.Permission to work in the Czech Republic or Spain.Willingness to work in shifts as we support our customers around the globe 24/7.Shift ScheduleEarly: 07:00 – 16:00Day: 09:00 – 18:00Late: 13:00 – 22:00Job DetailsEmployment type: Full TimeVacancy: 1#J-18808-Ljbffr



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