Regional Ifm Lead

JLL supports the Whole You, personally and professionally.

Description

**Overall Role and Responsibilities**:
Working with Regional Functional Leads/Subject Matter Experts (SME) support and deliver programs, policies and processes across the region
Ensure consistent reporting and coordination regionally and to the global team
Support the EMEA Account Executive to drive and achieve goals and objectives including P&L, risk, compliance, EHS, engineering, energy targets, space planning and the account SLAs & KPIs for the account
Coordination with global functional leads to ensure the delivery of account objectives
Work directly with country/cluster leads and be a contact point for any account related issues and provide support in issue resolution.
Be the delegate for the EMEA Account Executive.Business Strategy

Work with the EMEA Account Executive in defining the regional account strategy
Work with global and region in defining the goals and objectives for the Regional Functional Leads
Represent IFM - HP in internal and external networking forums and client functionsFinancial Management / Cost Control / Profitability

Working with EMEA Account Executive drive the Operational review process and facilitate the provision of accurate financial and commercial management information as required on a monthly basis.
In conjunction with Finance Lead, support the preparation of accurate budgets and forecasts
Manage and control the account P&L with the Finance Lead to achieve the business financial objectives.Client/Stakeholder Management

Develop strong relationships with key personnel in the HP organization
Develop strong IFM and industry relationships
Ensure close contact is established with client organizations to remain abreast of current strategy, thinking, policies and proceduresResource Management

Work with Human Resources team on recruitment and selection strategies
Work with EMEA Account Executive and regional SMEs in defining and driving the performance management of staff
Work with Human Resources team to develop region specific training and skills development programs and ensure the regional training targets are met
Ensure succession plans are in place for key personnel in the regional team and coordinate same for all client service delivery staff through the management teamSenior Management Team Responsibilities

Active participation or representation in all in-Country IFM management meetings
To identify issues and assess problems using a logical and rational approach and develop options and strategies to resolve
Organize regular operational meeting to ensure the SMEs and hub/country leads are aligned
Organize regular forums for networking and engagement for senior regional management
Demonstrated experience in a senior account leadership role responsible for complex account structure running teams across multiple countries and/or multiple teams (ideally large country or small cross-country account experience, looking for next level of responsibility with a large, complex account)
Strong general management experience - minimum of 15 years in the business and operations, preferably experience in Property and/or Facilities Management
Six Sigma & process re-engineering experience preferred
Proven track record in generating growth through business development
Qualifications in Engineering or relevant field preferred
Technical CompetenceUnderstands all technical processes and impact on delivery services
Running of schedules, budgets, contracts, invoices, processes

Quest for ExcellenceAccount delivery optimization and continuous improvement
Performance management of the delivery team

Problem Solving & Strategic ThinkingAbility to connect technical matters with monetary and business
Capacity to deal with ambiguity and solve complex problems effectively; knows when to escalate
Analytical, proven ability to solve problems using an objective approach
Proven ability to employ holistic approaches and looks at long term solutions

Project Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlines

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding oppor