French Speaking Helpdesk Technician

hace 5 días

Barcelona, España Webhelp A tiempo completo

Description:
We are looking for an IT Helpdesk technician for an international leader in the field of medical and safety technology. Main task is to solve IT incidences, perform password resets and provide our customer's employees with technical solutions.
- Log call details onto case management systems and provide response and resolution within SLA to customer.
- Incident / Request Ownership.
- Solve technical requests/ incidents.
- Follow progress / close service requests to a satisfactory conclusion on call management system.
- Proactively update internal employees with status and resolution progress.
- Monitor / progress all open queries in queue.
- Escalate potential service issues to correct responsible level.
- Ensure contractual SLA is maintained.
- Achieve an excellent customer satisfaction level.

Webhelp will offer you attractive work environment, relocation help and...
- Full time and long-term contract 39hrs/week
- Salary: 17.858,00 Euros gross/year + up to 3.000 Euros in bonus
- Schedule: Monday - Friday from 10.00 to 19.00 (occasional weekends rotation)
- Opportunity to be a part of an international and multinational company
- Real opportunity to grow within the company
- Office location in the center of Barcelona
- Fully paid training
- Start date: Inmediate
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

**Requirements**:
We are looking for you that speaks French at native level and...
- Is fluent in English
- Have good IT knowledge
- Is Microsoft Windows environment literate
- You are a team player
- You are responsible and used to work independently
- Have excellent customer care knowledge and awareness
- Are flexible with the rotating working hours
- Have excellent communication skills- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

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