Helpdesk Support Technician
hace 19 horas
**Helpdesk Support Technician - Hybrid - Barcelona** **We are hiring at T-Innova for a Helpdesk Support Technician to join our team in Barcelona** **Our mission is to grow and strengthen the Help Desk Support Team in order to ensure we have a strong Help Desk Support function that can meet the needs of our clients, offering the best customer experience** **Here is a little window into our company**: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly-owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. **What your day will look like**: - Telephone and telematic assistance on the exploitation of data from the management tool - Queries regarding views, filters or use of reports - Brief training actions - Resolution of incidents on reports - Drafting and management of the incident ticket - Diagnosis, study and resolution of the incident - Creation and/or modification of reports - Explanation and documentation to the client - Consultation of the incident to other Departments, and if appropriate, referral - Liaising with internal and external customers supporting across the helpdesk - Supporting teams from the rest of the technical, commercial and administration departments **About you**: - At least 1 year of integration in data exploitation teams or similar settings is essential - At least a Degree qualification in Computer Science or a similar technical degree is essential - Higher Technician in Computer Applications Development advantageous - Alternatively, certification in SQL Server is desirable - Fluent in Spanish, which is essential with a professional level of English both written and verbal highly desirable - Specific technical knowledge - SQL Server language - List generation tools (Crystal Reports) - Office (Access) - Interaction and relations with the client - First line of support and image of the company towards the customer - More complex problems to be addressed - Technical complexity of the data model used and of the exploitation tool. - Interaction and relations with the client - Diagnosis and resolution of incidents - First line of support and image of the company towards the customer - Excellent analytical and problem-solving skills - A "roll up the sleeves" attitude towards problem-solving - Goal-oriented with comfort in setting measurable goals for others and him/herself - Comfortable working independently as well as in a team - Legally authorized to work in Spain
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