IT Helpdesk Technician
hace 6 días
wefox Group is Europe’s leading insurtech that is reinventing insurance at scale, with a total of $650 million raised in 2021, making it the largest funding round by a European insurtech.
wefox Group is revolutionizing insurance by empowering the customer and delivering solutions for secured data-driven experiences.
\_\_IT Helpdesk Specialist (M/F/d)
Responsibilities\_\_
- You provide exceptional 1 and 2 Level IT Helpdesk support to your colleagues, including user support and computer setup (Mac and Windows)
- Customer Support/ Customer Success experience. Able to interact constructively, build relationships, sympathize and help end-users.
- You maintain our inventory and work on the forecast for our hardware.
- You manage permission in Atlassian tools (Jira and Confluence) and create mailbox accounts.
- You are responsible for the maintenance of IT control documentation.
- Be a people-person, nice personality, positive mindset.
- You manage software licenses.
Your Skills
- You have knowledge of MDM
- You have good experience in solving incidents: equipment, peripherals and their configuration (software, operating system, hardware and network)
- You have relevant experience in GSUITE
- You are also experienced in PC and Mac hardware
- You have knowledge of networking: setup and configuration of routers, switches, firewalls, APs, etc.
- You are fluent both in German and English, written and verbally
- \+4 years experience in the requirements above
What We OfferNow, we’ve gotten to the fun part, the part where you get to brag about your company, those perks your friends are so jealous of
Here Are Some Of Them
- Flexible working hours including some days remote option
- 26 working days of vacation + 24th and 31st December.
- Seniority days: one day of extra holiday per employment year starting from the 2nd anniversary in the company (up to 30 days total holidays).
- Discounted fitness memberships
- Up to 50% of your public transport costs reimbursed
- A stack of the latest technologies and working gadgets
- Free coffee, fruit and snacks, because we need fuel
- Grants for training and coaching
If you love a less-formal work environment, flexible paid time off, a great compensation package and benefits offering - and most of all, being the authentic you, get in touch, we want to meet you
To all the misunderstood geniuses, rebels and mavericks looking to change the world for the better. Come work with us
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