IT Helpdesk Technician

hace 1 semana

Barcelona, España wefox A tiempo completo

wefox is Europe’s leading Insurtech that is reinventing insurance at scale, with a record-breaking Series C funding round of $650 million in 2021, making it the largest funding round of any Insurtech to date.

wefox is revolutionising insurance by empowering the customer and delivering personalised experiences, driven by data. Our vision is to make insurance simple and 10x better. By providing our customers 360-degree advice through our network of advisors, we optimise each individual's risk coverage through innovative prevention, assistance and insurance products.

As one of our IT Helpdesk Specialist (M/F/d) you will be contributing to provide the best experience to your colleagues in terms of support and troubleshooting.

**In this role you will**:

- Provide exceptional 1 and 2 Level IT Helpdesk support to your colleagues, including user support and computer setup (Mac and Windows)
- Maintain our inventory and work on the forecast for our hardware.
- Manage permission in Atlassian tools (Jira and Confluence) and create mailbox accounts.
- Taking responsibility into our on/off boarding requests.
- Be responsible for the maintenance of IT control documentation.
- Be a people-person, nice personality, positive mindset.
- Manage software licenses.

**Your skills**:

- \+3 years experience in IT Helpdesk support.
- You have good experience in solving incidents: equipment, peripherals and their configuration (software, operating system, hardware and network)
- You have relevant experience in GSUITE
- You are also experienced in PC and Mac hardware
- Customer Support/ Customer Success experience. Able to interact constructively, build relationships, sympathize and help end-users.
- You have basic knowledge of networking: setup and configuration of routers, switches, firewalls, APs, etc.
- You have good Spanish and English, written and verbally

**What we offer**:
Now, we’ve gotten to the fun part, the part where you get to brag about your company, those perks your friends are so jealous of

**Here are some of them\**:

- Flexible working hours including hybrid working
- Free access to a mental health and well-being platform for personalised care, such as 1:1 coaching and therapy sessions for life’s ups and downs — whether at work, at home, or in your relationships
- A stack of the latest technologies and working gadgets
- Training and Coaching opportunities
- Free coffee, fruit, and snacks because we need fuel

If you love a less-formal work environment, flexible paid time off, a great compensation package and benefits offering - and most of all, being the authentic you, get in touch, we want to meet you

To all the misunderstood geniuses, rebels and mavericks looking to change the world for the better. Come work with us
- Additional Benefits vary between countries and can be explained in more detail by a TA Partner.

Your contact person for this role is Natalia Pérez.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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