IT Support Technician

hace 2 días

Barcelona, España Scan-IT A tiempo completo

**Description**:
**Do you thrive on solving technical problems and helping people get back to what they do best? Are you ready to be the go-to person who keeps teams connected and productive every day?**

We’re a technology company with global reach - active in 35+ countries across 3 continents. From Barcelona to Singapore, our digital solutions support the logistics networks that keep the world moving. Backed by a strong financial foundation and a culture built on trust, innovation, and opportunity, we offer the stability of a well-established business with the energy of a growing international tech team.

Bring your curiosity, problem-solving skills, and attention to detail - and help us keep our people connected, productive, and supported every day.

**What You'll Do**:

- **Technical Support**: Provide first
- **User & Access Management**: Administer user accounts, permissions, and access within Active Directory, Microsoft 365, and other platforms.
- **Escalation Handling**: Forward unresolved technical issues to senior IT staff or third-party vendors as required.
- **Documentation & Inventory**: Maintain accurate records of support requests, troubleshooting steps, solutions, and IT assets.
- **System Maintenance**: Assist with software updates, patches, and routine IT maintenance tasks.
- **Onboarding & Offboarding Support**: Set up equipment and provision access for new hires; handle equipment retrieval and access removal during offboarding.
- **Policy & Security Compliance**: Ensure adherence to company IT policies, procedures, and security best practices.

**What You’ll Need**:

- 1-3 years of experience in an IT support or helpdesk role.
- Strong knowledge of Windows and macOS environments.
- Solid understanding of the SDLC (Agile and Waterfall).
- Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN).
- Excellent written and verbal communication skills in English (clear, concise, and technically precise).
- Strong problem-solving and interpersonal skills.
- Ability to work independently with mínimal supervision, while also thriving in a team-oriented environment.

**Here’s What We Offer**:
At Scan-IT, we pride ourselves on our vibrant and supportive culture. Join our dynamic, international team and take on meaningful responsibilities from day one.

**Innovative Environment**: Explore new technologies in the transportation and logistics industry.
**Collaborative Culture**: Work with some of the industry’s best in an open and creative environment.
**Professional Growth**: Benefit from continuous learning, mentorship, and career advancement.
**Impactful Work**: Enhance efficiency and drive global success.
**Inclusive Workplace**: Thrive in a diverse and supportive environment.
**Competitive Compensation**: Receive a salary that reflects your expertise.
**Growth Opportunities**: Achieve your full potential with ample professional and personal development opportunities.

Join Scan-IT and be part of a team that’s shaping the future of the transportation and logistics industry.

**About Scan-IT**:
Specialized in software development for the shipping, transportation and logistics sector, Scan-IT was founded on the 1st January 2015 and is headquartered in Singapore with its development center in Pune, India.

As a subsidiary of Scan-Group, we are entirely Danish-owned and privately held. Today, our Group is present in over 40 countries worldwide employing more than 3,200 staff in 156 offices.

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