IT Support Technician

We are papernest

Our ambition? To be the one and only platform to manage all the subscriptions with one single click.

**Since our launch in 2015 we haven’t stopped growing**: we are now 1000 employees, 1M customers, we work in 5 European markets and we have offices in Paris, Reims, Barcelona and Warsaw. We have doubled in size each year and we are determined to keep moving forward In fact new markets are being launched as we speak

We are proud to be part of the top 120 French tech startups for the third year in a row and we are convinced that all great success comes first and foremost from a great team. Here you can see more about our people

To face the next challenges, we are looking for an IT support technician

Tareas

As an IT support technician, you will join our tech team and work directly with our Head of Information Technology & Security at the papernest offices in Barcelona. You will be required to:

- Support of our end-users IT needs
- Setup, maintenance and repair of workstation hardware and software
- Systems and network monitoring
- Issue and request escalation
- IT equipment inventorying
- IT documentation

**Requisitos**:

- Strong English language proficiency, equivalent to a CEFR C1
- Associate's degree in a field related to IT or equivalent experience
- At least two years of experience as an IT support technician doing:

- End-user support through ticketing
- Workstation hardware and software setup, maintenance and repair
- Troubleshooting for software, hardware and layer 1 and 2 network issues
- IT inventory management
- IT documentation
- End-user guides and training
- Fundamental systems administration knowledge of:

- Microsoft AD DS
- Cloud computing
- PowerShell
- SSO
- MDM
- Fundamental network administration knowledge of:

- The TCP/IP model (especially layers 1, 2 and 3)
- DHCP
- DNS
- VLAN
- VOIP
- SSL and IPSEC VPN
- Fundamental IT security knowledge of:

- ISO27K
- Firewall policies and rules
- Network and system access control best practices
- Fundamental ITIL knowledge of:

- IT documentation
- IT best practices

Beneficios

**Attractive remuneration**:

- Competitive remuneration
- Stock options (BSPCE)
- 24 days of paid holiday per year
- Sanitas health insurance covered at 50% by papernest after 6 months of seniority
- A paid referral program

Great working conditions
- Incredible offices in Barcelona, in the heart of 22(at) (1500 m2 of landscaped terraces, showers, areas dedicated to catering and rest, Zen garden, games area, etc.) 5 minutes from Poblenou beach ️
- Remote work possible 1 day a week (including Monday and Friday)
- Free coffee and tea
- Snacks and other treats available for free
- Choose between Mac and PC, we take care of the rest
- Paperparty every month to relax too
- Free breakfast every Tuesday

Great professional challenges
- Brilliant colleagues
- Ambitious development prospects / internal mobility
- Career development path
- An international environment
- Recurrent team training
- Regular events and team building
- A paid referral program

Your manager

Your manager will be Pol, our Head of Information Technology & Security.After 7 years working in different companies in roles ranging from networking and systems engineering and administration to IT consulting and management, he decided to join papernest for his next professional chapter. What best defines Pol as a professional is his commitment, diligence and resourcefulness. On a Sunday you can find him hiking somewhere remote, reading about the tech world or studying something new.
- An initial call with Clara, from the recruitment team
- A 1hr meeting with Pol Vazquez, Head of Information Technology & Security
- A short technical test

If this is your challenge, don't miss it

We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone, diversity is an asset in our teams