Mechanical Helpdesk Support
hace 2 semanas
**About the Company**
Volpak, headquartered in Santa Perpetua de Mogoda, Spain, is the pioneer in the design and manufacturing of horizontal form-fill-seal (HFFS) machines for flat and stand-up pouches.
Volpak's customers are market leaders in the food, beverage, chemical, personal and home care, pharma & healthcare industries.
Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.
Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.
**About the Role**
The objective of this position is to support the follow-up of quality issues and respond to customer needs by managing spare parts orders and making technical preparations for technicians' trips.
Main responsibilities:
- Collect orders for spare parts and integrate installation dates in the planning.
- Supporting Customer Care Support in the follow-up of quality issues, follow-up of warranty orders and sharing information with the spare parts department.
- Technical preparation of the trips, carrying out the Spare Parts Manual and sharing the information with the field technician.
- Follow-up of reports to coordinate with the Customer Care Supervisor and the Helpdesk Technicians to respond to customer needs.
- Ensure the delivery of satisfaction surveys and collaborate with customer service projects.
**What You Need to Be Successful**
- Vocational Training in Mechatronics.
- Electrical knowledge.
- 2-4 years of experience in similar position or experience in sales support (preferable Industrial Sector).
- Knowledge of Office tools: MS Excel, MS Word.
- SAP expertise will be highly valuable.
- Fluent in English. French will be a plus.
- Availability to travel between 30 - 40% annual time.
**Our Offer**
- Permanent contract.
- Full time.
- Insurance Healthcare, partly supported by Volpak.
- Life Healthcare.
- Professional development opportunities.
Job Reference: CGS11628
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