Head of Customer Success Wewow

hace 2 semanas

Valencia, España weWow A tiempo completo

**weWow is Europe’s leading boutique CX company solely focusing on fast-growing international scale-ups on a mission. And we are looking for a Head of CX Success to oversee daily activities for our fast growing team with customer service experts based in Valencia, Spain. Head of CX Success responsibilities include designing policies, overseeing our client customer experience teams, implementing technology solutions, planning and performance data. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the CX business. If you’re also committed to work for a fast growing company we’d like to meet you. Ultimately, you’ll ensure our operations run smoothly and that people are happy and productive.**

**how to wow.**
- Be the person that leads the way for our team of customer experience experts
- Design policies that align with overall strategy and implement efficient processes and standards
- Oversee the implementation of technology solutions throughout the organization
- Manage contracts and relations with customers, vendors, partners and other stakeholders
- Mentor and motivate teams to achieve productivity and engagement
- Ensure compliance with local and international laws (e.g. data protection)
- Coordinate operations and find ways to ensure customer retention
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Report on operational performance and suggest improvements
- Evaluate risk and lead quality assurance efforts

**wow factor.**
- Proven experience as CX Success Manager, Operations Director or similar leadership role
- Familiarity with all business functions including HR, finance, supply chain and IT Experience with Customer Service/Customer Experience
- Analytical mind and problem-solving attitude
- Knowledge of data analytics and reporting
- Excellent organizational and leadership ability
- Outstanding communication and negotiation skills
- Good with numbers and financial planning
- Fluent in English (written and spoken)

**wow experience.**
- The career of your lifetime in sunny Valencia, Spain
- A team of dedicated scale-up entrepreneurs to support you in your mission
- Collaborate with the most well-known and fastest growing brands in Europe
- Be part of an incredible, international community of like-minded and motivated professionals
- Relocation and administrational support when moving to Spain
- Delicious and healthy breakfast and lunch being served
- A full benefit program which includes Spanish classes, boot camps, mindfulness, the coolest team building activities and more
- The opportunity to make an impact for our company and help us grow

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