Team Leader Customer Service

Description and Requirements

Who We Are Junior Adventures Group (JAG) is a trusted and vibrant group that engages, empowers, and educates children through leading specialist brands in the Outside School Hours Care (OSHC) sector. Spanning three continents, our team is united by a commitment to building brighter futures together.
We care for more than 90,000 children across 1000+ partner schools worldwide. Our team is passionate about adding depth and richness to children’s lives beyond the school curriculum and working in partnership with parents and schools to achieve this outcome. Our global reach gives us access to the best educational practices and framework in the world which ensures every child is supported to reach their full potential.
The role in a nutshell
Support a community of OSHC programs and passionate educators in providing high-quality care and make a difference in Aussie children’s lives today.
Reporting into the Customer Services Manager this role is one of two Customer Service & Billing (CS&B) Team leaders. In this role you will lead and drive the team supporting the Parents and our team members to ensure all their enquiries are answered.

What to expect?
Supervising the Customer Services team, you will ensure team members are supported to
Achieve consistency in customer experience and accuracy and reliability in performing the various administrative functions of JAG’s childcare management system.
Build strong teams and drives the team processes that result in successful revenue collection for JAG - setting up our services, handling payments from parents, and receipting childcare subsidy payments from the Commonwealth.
A hands-on role you will manage escalated enquiries.

About you

Currently in a customer services lead role overseeing a team in a high volume, complex, and/or varied operations management involving ‘blended’ work environments handling both customer interactions and work item processing tasks.
Demonstrated strength and passion for customer service, you ensure the customer needs are met and issues are resolved, demonstrating and always leading with JAG values.
A strong leader, you support, coach, mentor and develop your team.
Previous experience with customer management and/or accounting databases/systems is highly desirable.

Our Values
**Be Considerate**: Show we care Be Passionate: Love what we do Be Courageous: Show we are resilient Make a difference: Leave a positive legacy
Our Philosophy
The Whole of Child philosophy is a commitment to our families, communities, and team to remain focused on what is important to us: the children who are entrusted into our care every single day.
Our team add depth and richness to children’s learning beyond the school curriculum. We provide children with the knowledge, skills, behaviours, and dispositions to assist them in navigating a complex and ever-changing world.
Work Perks

**Excellent career development**: Be part of a dynamic global team with progression opportunities from service to national levels and beyond.
**Flexible work-life balance (don’t work weekends)**: Working in our services offers great flexibility and excellent opportunities to achieve a sustainable work-life balance: Monday to Friday.
**Training and professional development - we invest in you**: We offer continued personal and professional development throughout your career through tailored capability programs noting the Care Industry is one of the fastest growing industries in Australia
The chance to have fun and make a positive difference for a child every single day: Working with children is an incredibly rewarding career contributing to the development of society’s future leaders.
**Exclusive benefits and reward program**: Every team member has access to our rewards program which includes exclusive special offers and discounts on movie tickets, theme parks, experiences, dining, travel and much more

All potential employees will be required to comply with the COVID 19 Vaccination requirement for all early childhood education and care educators and staff by under the current State Government Public Health Order and the working with children screening requirements. Junior Adventures Group will request confirmation of Vaccination and relevant checks through our screening process.