Technical Customer Support Agent

hace 1 semana

Madrid, España JUJUR A tiempo completo

Position: Portuguese/Spanish + English Technical Customer Support Agent

Location: Madrid, Portugal

Employment type: Full-time

Remuneration: Base salary + bonuses

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms

**REQUIREMENTS**:

- Native/fluent in Portuguese & Spanish, both oral and written.
- Fluent in English (at least B2 level)
- Professional experience with Customer Service,
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Relocation allowance and assistance
- After training and achieving excellent performance, up to 80% remote working (Madrid)

  • Technical Customer Support Agent

    hace 2 semanas

    Madrid, España Northreach A tiempo completo

    We are working with an international Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills. What You'll Do: Engage with VIP customers...

  • Technical Customer Support Agent

    hace 6 días

    Madrid, Madrid, España Northreach A tiempo completo

    We are working with an international Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.What You'll Do:Engage with VIP customers to...

  • Hybrid Tech Support

    hace 5 horas

    Madrid, España Planet A tiempo completo

    A global technology provider is seeking a Customer Support Agent to provide technical assistance and resolve customer issues. The ideal candidate should have experience in customer service, strong MS Office skills, and fluency in English and Italian. This role offers a hybrid work model with three days a week in the office, providing an exciting opportunity...

  • Japanese Customer Support Agent

    hace 2 semanas

    Madrid, España Velenosi&Meredith A tiempo completo

    Job Opportunity: Customer Support Agent Japanese Speakers We are hiring Japanese-speaking Customer Support Agents for permanent, full-time remote positions in Greece. Work from anywhere, including the islands, and enjoy a fully paid relocation package. Position Available Location: Greece (any city or island, remote work) Role: Customer Support Agent Language...

  • Customer Support Agent

    hace 4 días

    Madrid, España FEDCEL A tiempo completo

    About UsFEDCEL GROUP, S.L.is an international BPO services provider headquartered in Barcelona, Spain. From our offices located atPasseig Joan de Borbó 99-101, 7th Floor - 08039 BarcelonaandC/ Bruc 149, 08037 Barcelona, we deliver top-tiercustomer support, technical support, and software developmentsolutions to our global partners. Our mission is to combine...

  • Customer Support Agent

    hace 2 días

    Madrid, España FEDCEL A tiempo completo

    About UsFEDCEL GROUP, S.L.is an international BPO services provider headquartered in Barcelona, Spain. From our offices located atPasseig Joan de Borbó 99-101, 7th Floor - 08039 BarcelonaandC/ Bruc 149, 08037 Barcelona , we deliver top-tiercustomer support, technical support, and software developmentsolutions to our global partners. Our mission is to...

  • Customer Support Agent

    hace 3 semanas

    Madrid, España FEDCEL A tiempo completo

    About UsFEDCEL GROUP, S.L. is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona and C/ Bruc 149, 08037 Barcelona, we deliver top-tier customer support, technical support, and software development solutions to our global partners. Our mission is to...

  • Emobility Technical Customer Support

    hace 1 semana

    Madrid, España ABB A tiempo completo

    **eMobility Technical Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Support Agent

    hace 2 días

    Madrid, España WeDoSupport A tiempo completo

    Join to apply for the Customer Support Agent (Hungarian Speaker) role at WeDoSupport . WeDoSupport is growing tremendously and we continue to conquer new countries!We’re looking for Remote Hungarian & English speaking Customer Support Agents to join our team and make their own contribution to our products.Working Hours: 09 AM - 18 PM and 14 PM - 23 PM...

  • Customer Technical Support

    hace 1 día

    Madrid, España Hoppr LTD A tiempo completo

    Make your mark in Connected TV advertising industry - Digital Advertising Project Management to lead our talented team - Start-up tech company (Europe based - Spain) **Who are Hoppr?** Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices. The company’s flagship...