Emobility Technical Customer Support

hace 2 semanas

Madrid, España ABB A tiempo completo

**eMobility Technical Customer Support**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Sales Support Specialist - Customer Support is the first point of contact for E-mobility customers and business partners in Spain. In this role and using your customer service skills and knowledge, you will aid the E-mobility team by reacting to customer inquiries.

**This position reports to**:
Marketing & Sales Manager

**Your responsibilities**:

- Technical remote support for customers and partners.
- Delivering effective solutions to customers with technical queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of cases.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- 2-3 years of experience in technical customer support, in the E-mobility or industrial market.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
- Knowledge of principles and practices in customer service.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- A technical electrical, electronic, or industrial degree is necessary.
- English mandatory.

**Benefits**:

- Meal allowance
- Flexible work practices
- Company mobile phone
- Wellbeing program
- Employee Share Acquisition Plan

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