Technical Customer Support Specialist

hace 1 semana


Madrid, España HappyRobot A tiempo completo

About the RoleAs a Customer Support Engineer, you’ll be on the front lines of our customer experience. You’ll work directly with customers to quickly triage issues, debug problems, and ensure they’re getting the most out of HappyRobot’s AI platform.This role is a hybrid between technical support and customer engineering: you’ll diagnose issues, design and test quick solutions, and collaborate closely with both engineering and product teams to make our platform even stronger.You’ll also apply prompt engineering skills to help customers fine‑tune their AI workers, ensuring accuracy, reliability, and speed across real‑world logistics workflows.This role is ideal for someone with strong technical fundamentals who wants to grow into a more senior customer engineering or product‑facing position over time.Tech ProfileComfortable full‑stack: Python, React, TypeScript, Node.js.Experience managing APIs and integrations with third‑party systems.Some exposure to infrastructure and cloud deployments.Familiarity with LLM prompting and tuning of voices/transcribers; eager to experiment and iterate.Strong debugging and problem‑solving skills — quick at identifying the root cause of issues.Must HaveExcellent written and verbal communication skills in English — able to explain technical concepts clearly to non‑technical stakeholders.Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.Curiosity and adaptability: you can learn customer workflows quickly and propose solutions.Self‑starter mindset — comfortable working independently, with a bias toward action.Passion for delivering outstanding customer experiences.Why Join Us?High‑growth startup: backed by a16z and YC, on track for eight‑figure ARR.Ownership & autonomy: take on real responsibility, with room to grow fast.Compensation & benefits: competitive salary + equity, with healthcare, dental, and vision.Learn from the best: work alongside a world‑class team of engineers, operators, and builders.Impact: help redefine how the logistics industry communicates.Operating PrinciplesExtreme ownership — we fix what’s broken, no excuses.Craftsmanship — details matter; we sweat them.We are “majos” — be kind, genuine, and collaborative.Urgency with focus — move fast, but in the right direction.Talent density — work with A‑players who raise the bar.First‑principles thinking — reimagine problems from the ground up.Location: Madrid, Community of Madrid, Spain#J-18808-Ljbffr



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