Customer Support Agent
hace 7 días
About UsFEDCEL GROUP, S.L.is an international BPO services provider headquartered in Barcelona, Spain. From our offices located atPasseig Joan de Borbó 99-101, 7th Floor - 08039 BarcelonaandC/ Bruc 149, 08037 Barcelona , we deliver top-tiercustomer support, technical support, and software developmentsolutions to our global partners. Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers. Role OverviewWe are currently seekingenthusiastic and motivated Customer Support Agentsto join our growing team and support our operations for theTurkish market . As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries viaphone, email, and live chat— while ensuring every customer receives a high-quality and satisfying service experience. Key ResponsibilitiesDeliver excellent customer support to Turkish-speaking clients. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Identify, troubleshoot, and resolve issues or escalate when necessary. Record all interactions accurately in the company’s CRM system. Collaborate with internal departments to optimize customer satisfaction. RepresentFEDCEL GROUP, S.L.with integrity, empathy, and dedication in every interaction. RequirementsFluent Turkish (native level)and good command ofEnglish(working proficiency). Excellent communication and interpersonal skills. Strong problem-solving ability, patience, and professionalism. Basic computer literacy (MS Office, CRM systems, or similar tools). Prior experience incustomer service, support, or call centersis an asset but not required. Contact:info@fedcel.comOffice Address:Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona / C/ Bruc 149, 08037 Barcelona Company:FEDCEL GROUP, S.L.
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