Senior Customer Service Agent-dutch
hace 7 días
**SENIOR CUSTOMER EXPERIENCE AGENT with Dutch and English**
**Do you have experience in customer service through Contact Centers and are you ready to face new challenges?**
**This is your role at MSX**
**Objective of the position**:
Our **Agents** will serve as the primary point of contact for vehicle owners, addressing and resolving all requests related to their vehicle through multiple channels.
**Responsibilities of the Agents**:
- Complex Case Management: Handle escalated and more intricate cases, requiring a deep understanding of the issue and the ability to provide well-thought-out solutions;
- Work closely with internal and external teams to resolve cases, ensuring smooth communication and a timely resolution;
- Continouos case monitoring: tracking the progress of complex cases from intitiation to closure;
- Carry out database updates, report writing and reporting.
LI-MU1
Spain-Madrid
**We are looking for you if**:
- You have **minimun 2 years** of experience in Customer Service or Customer Care or Contact Center roles.
- You have **good proficiency in English** and you also have strong language skills** bilingual and/or native** in** Dutch.**:
- You are available to work onsite.
- You have availability to work weekends.
- You have knowledge of document management and operate dedicated document management platforms.
- You are a person with excellent oral and written communication skills.
**What do we offer you?**
- **
Full-time indefinite contract**. 40 hours per week.
- You will be part of a great team of professionals in an **internationally consolidated company.**
- You will acquire a **global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.**
- MSX Bazaar: Shopping portal exclusive for MSX employees.
- 23 days of Vacations + 3 extra days.
- ** Internal training plan**.
**Who are we?**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
**The MSXI Purpose**
To empower Movers and Makers to thrive in our ever-changing world
**The MSXI Vision**
To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry
**The MSXI Mision**
We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions
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