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3 weeks ago Be among the first 25 applicants Company Description Company DescriptionMSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.Job DescriptionAs Contact Center Agent you will support our customers to ensure the quality of the services provided through different channels (email, phone, etc).What You’ll Do Connect with customers: follow-up with customers after their service or product experience to ensure they’re happy and gather their feedback. Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes. Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service. Upsell with ease: Recommend products or services that match customer needs and add value to their experience. Maintain accurate records of customer interactions. QualificationsFluent in Dutch (native or advanced) with strong English communication skills. Great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections. Build rapport with customers Detail-oriented & organized Tech-savvy: You are comfortable using customer management software (CRM) to track and manage interactions. Experience is a plus : If you’ve worked in customer service, sales, or any people-focused role before, that’s even betterAdditional InformationWhat We Offer YouFull-time indefinite contract. 40 hours a week. Global vision of the automotive sector. MSX Bazaar: Shopping portal exclusive for MSX employees. Flexible remuneration plan. 23 days of Vacations + 3 extra days Internal training plan. As An Industry Leader, We Cover The Following FieldsWarranty & Technical Part & Services Channel Management Fleet & Mobility Customer Engagement MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Automotive Referrals increase your chances of interviewing at MSX International by 2x Sign in to set job alerts for “Customer Service Representative” roles. Madrid, Community of Madrid, Spain 1 week ago Madrid, Community of Madrid, Spain 1 week ago Madrid, Community of Madrid, Spain 1 week ago Madrid, Community of Madrid, Spain 1 day ago Customer Service Specialist (Fixed-term contract) Madrid, Community of Madrid, Spain 3 weeks ago Greater Madrid Metropolitan Area 2 days ago Alcobendas, Community of Madrid, Spain 1 week ago Madrid, Community of Madrid, Spain 3 months ago Madrid, Community of Madrid, Spain 1 week ago Madrid, Community of Madrid, Spain 1 week ago Madrid, Community of Madrid, Spain 2 weeks ago Madrid, Community of Madrid, Spain 2 weeks ago Madrid, Community of Madrid, Spain 1 week ago Customer Experience Representative (Madrid) Madrid, Community of Madrid, Spain 1 week ago Tres Cantos, Community of Madrid, Spain 1 week ago Madrid, Community of Madrid, Spain 3 weeks ago San Fernando de Henares, Community of Madrid, Spain 2 weeks ago Customer Service Analyst (Contact Centers) Madrid, Community of Madrid, Spain 1 day ago Madrid, Community of Madrid, Spain 18 hours ago Madrid, Community of Madrid, Spain 2 weeks ago Madrid, Community of Madrid, Spain 2 days ago Madrid, Community of Madrid, Spain 2 weeks ago Madrid, Community of Madrid, Spain 2 weeks ago Customer Service Employee - Support Professional 1 Móstoles, Community of Madrid, Spain 2 years ago Madrid, Community of Madrid, Spain 1 month ago Madrid, Community of Madrid, Spain 2 days ago Madrid, Community of Madrid, Spain 2 weeks ago Madrid, Community of Madrid, Spain 2 weeks ago Customer Service Agent (d/f/m) in Madrid - ES/PT/EN speaking Madrid, Community of Madrid, Spain 1 week ago Alcobendas, Community of Madrid, Spain 1 week ago Móstoles, Community of Madrid, Spain 2 years ago Leganés, Community of Madrid, Spain 3 weeks ago Madrid, Community of Madrid, Spain 17 hours ago Madrid, Community of Madrid, Spain 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
