Sales Operations and Analysis Director

Company Description
**Introduction**

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Merkle is an important part of our world-class offering a global performance marketing agency with a 32-year track record of helping the best brands in the world create personalised experiences at every stage of the customer life cycle. Some of their esteemed brand relationships include Citibank, EmblemHealth, Dell, AARP, AT&T, Target, L’Oréal, Universal Orlando Resorts and the American Cancer Society.

We’re hiring for a Director of EMEA Sales Operations and Analysis as part of Merkle in Barcelona.

**Job Description**:
Our EMEA Sales Operations Department has a vacancy for a Sales Operations and Analysis Director to lead a critical function in our high growth EMEA business.

The role is responsible for coaching and leading a high-performance sales operations team as well as developing a new sales analysis function to enable more detailed pipeline and business analysis that help Merkle continue its growth trajectory.

This is a hands-on role reporting directly to the regional Chief Growth Officer with support from our global sales and operations management team.

You will be the ambassador for the Salesforce, Power BI and analysis platforms, promoting beneficial uses cases and helping to produce reports and analysis that will inform and educate our business leaders.

This role interacts with many internal stakeholders to ensure that their reporting requirements are gathered and met and that Salesforce users are trained, and best practice adhered to.

**Life as a Sales Operations and Analysis Director at Merkle**:
You will be coach and lead the sales management team and be accountable for:

- Salesforce user training, 1st line support and constancy of platform usage and best practice across the region;
- Supporting users developing standard reporting in Salesforce and setting standard metrics across the region;
- Input into standard cross-EMEA business reporting in Power BI;
- Creating and curating regular executive business reporting.

The individual will also be responsible for:

- Overall data integrity of Salesforce platforms and PowerBI;
- Setting the tactical and strategic plans for development of the sales analysis platforms in combination with global teams and providing UAT on any platform changes;
- Supporting the development and governance of sales processes in line with business maturity;
- Setting and governing the minimum standards for usage of the platform by users.

Through the creation of a new sales analysis function there will be a requirement to:

- Set the plan for integration of new datasets into the platform (incl. alliance partners, new acquisitions, ad hoc marketing datasets or 3rd party data);
- Directing and leveraging analytical platforms and data to bring out the essential lessons learnt and powerful actionable insights that can be derived from our data and platforms;
- Provide structure and prioritization of ad hoc analysis requests into the team and develop repeatable business insights;
- Conduct whitespace and client analysis to support targeting and analysis for industry and partner GTM strategies;
- Align with marketing operations teams to ensure consistent and accurate marketing and business development (BDR) performance reporting;
- Develop business and sales forecasting analysis in conjunction with global teams.

**Qualifications**:
**Expected Skills and expertise**
- At least five years’ experience in managing Salesforce sales platforms with multi-market sales, leadership and client team user communities.
- At least five years’ experience in sales forecasting and data-driven pipeline analysis; excellent supporting data architecture and analytical experience.
- Proven ability to operationally define and manage sales processes and set and manage metrics using salesforce and other reporting/analysis tools.
- Up-to-date and relevant salesforce trailhead training and accreditations.
- Experience of defining and building sales and business performance dashboards and reports.
- Able to support sales and business leaders in asking good analytical questions and supporting analysis teams in responding in simple and clear terms.
- Manage own and team’s workloads to business priorities.
- Experience in converting business goals into data, platform and analysis requirements in complex organizations.
- Strong ability to create and manage relationships with senior Merkle leaders and teams.
- Proven as a line manager with ability to coach and lead high-performance teams.
- Comfortable working in a matrix environment and able to influence internal teams to meet business goals.
- Exceptional written comm