Customer Experience Program Manager

hace 1 mes

España Qlik A tiempo completo

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Experience Program Manager Role

You will be responsible in coordinating and overseeing the different projects and programs running in our Customer Experience & Insights Organization.

The focus on our main projects is to provide a delightful customer experience and requires a high cross collaboration with other team members from Marketing, Product, Customer Success etc. Setting up the team for success requires the Customer Program Manager to work closely with the Saa S Journey Lead, Customer Experience Designer and IT to implement successful our digital customer journey.

The role includes a significant amount of planning, defining milestones and ensuring resources availability to execute against timelines. A constant communication line to Leadership, on how the overall Journey projects are moving forward is required, as well as risk management and agila approach towards a constant changing environment.

What makes this role interesting?

- Working closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
- Driving the Customer Experience & Insight Team through project timelines and connecting with other teams to ensure efficiency across the overall organization.
- Controlling the overall Performance of the Organization and informing the management team of adjustments, providing guidance to meet the required outcomes.
- Adapting and solving problems is essential for maintaining project control as well as preparation in advance, including overseeing the defined OKR’s & KPI’s.

Here’s how you’ll be making an impact:

- Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
- Plan, execute and follow-up on our different project workstreams to ensure timely implementation and capturing of key metrics of success
- Ensure and coordinate resource alignment and availability to secure a successful project delivery
- Responsible to keep all involved parties informed and updated, to act agile towards new priorities and ensure a detailed documentation of all steps during a workstream.
- Think strategically about incorporating project management best practices into future Qlik customer experience development.

We’re looking for a teammate with:

- 5+ years in program/project management or similar fields
- Bachelor’s or master’s degree in IT, business management, computer science, or a relevant field
- Strong business acumen with the ability to understand and translate customer’s needs & team’s needs.
- Strong organizational skills as well as an excellent time management
- Excellent communication and presentation skills
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
- Self-motivated with a curious mindset and a passion for improving the status quo constantly.
- ‘Ready to speak your mind and get things done’ – you have an opinion and back it up with data and research; and while you not only discover a problem, you prepare already a path for solution and strive to bring the ideation process into reality sooner than later.

The location for this role is:

Barcelona, Spain

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, Linked In, You Tube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
#LI - EMEA

  • Customer Experience Program Manager

    hace 1 mes

    España Hewlett Packard A tiempo completo

    Job Summary The Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS). The PMO is managing the different projects...

  • Customer Experience Manager

    hace 4 semanas

    España inBiot A tiempo completo

    En inBiot, empresa líder en soluciones inteligentes para la monitorización y mejora de la calidad del aire interior, estamos buscando un Customer Experience Manager para unirse a nuestro equipo en Pamplona. Como Customer Experience Manager, serás responsable de garantizar que nuestros clientes tengan una experiência excepcional al interactuar con...

  • Customer Experience Program Manager

    hace 2 semanas

    España buscojobs España A tiempo completo

    The Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS).The PMO is managing the different projects supporting the...

  • Customer Experience: Program Manager

    hace 2 semanas

    España Personio A tiempo completo

    The Role: How you'll make an impact at PersonioThis position can be office-based (hybrid) in one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.As a Program Manager within the Customer Experience Strategy & Operations (CXSO) team, you will develop, organize, and coordinate inter-connected projects within our organization,...

  • Customer Experience Manager Barcelona

    hace 1 mes

    España Monday Working Spaces by Urbania A tiempo completo

    As a Customer Experience Manager, you will lead the strategy to ensure that every experience within our spaces is memorable for our Monday community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon. Your mission will be to ensure that the experience of our workers is always the priority, focusing on customer...

  • Customer Experience Manager

    hace 1 mes

    España Cisco Systems A tiempo completo

    Travel required – up to 20% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...

  • Customer Experience Manager

    hace 3 semanas

    España Fluidra SA A tiempo completo

    Fluidra es una empresa líder a nivel global en el sector de la piscina y el wellness¿Quieres conocernos?Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de piscina...

  • Customer Experience Manager – Alhama, Murcia

    hace 1 mes

    España Leading Edge Aviation A tiempo completo

    Customer Experience Manager – Alhama, Murcia Job Type Permanent ROLE OVERVIEWThe Customer Experience Manager, Alhama shares collective responsibility with their Oxford counterpart for upholding Leading Edge Aviation’s companywide commitment to excellence across all non-training related aspects of the student journey.The role is a pivotal part of the...

  • Cem (Customer Experience Manager)

    hace 2 semanas

    España MediaMarkt A tiempo completo

    **Tus tareas**: Estamos buscando un perfil de Customer Experience Manager (CEM) con el objetivo de garantizar una experiência de cliente omnicanal, homogénea y excelente para conseguir nuestros objetivos de ventas (productos y servicios) y fidelización con la marca. Este nuevo perfil se incorporará en el departamento de Customer Experience de nuestra...

  • Customer Experience Manager, Spain

    hace 1 mes

    España Cisco Systems A tiempo completo

    Travel required up to 10% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...

  • Head of Customer Experience

    hace 1 semana

    España ParcelHero A tiempo completo

    ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career...

  • Customer Experience Manager

    hace 4 semanas

    España Cisco Systems, Inc. A tiempo completo

    As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...

  • Customer Experience Operations Associate Project Manager

    hace 3 semanas

    España Axionova Engineering Limited A tiempo completo

    About the Job Thank you for your interest in Axionova Engineering Ltd. Recruiting the right talent is essential to achieving our goals. At Axionova, we are committed to creating industry-leading engineering solutions that enhance the communities we serve. Axionova Engineering Ltd. offers equal consideration to all qualified applicants without regard to race,...

  • Customer Program Manager

    hace 1 semana

    España Celonis SE A tiempo completo

    Customer Program Manager - Value EngineeringMadrid, SpainWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:In this...

  • Customer Experience Specialist

    hace 1 mes

    España The Learning Experience #221 A tiempo completo

    Start: asapDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversationGuide customers with their questions and ensure they are offered the right solution leaving a big smile...

  • Customer Experience

    hace 1 mes

    España MEDIA MARKT SATURN, S.A.U. A tiempo completo

    ¿Quieres trabajar con el mejor equipo? Let’s Go! Customer Experience & Services Manager (m/f/d) En MediaMarkt, el equipo humano es clave para conducir con éxito el proceso de transformación en el que está inmersa la compañía. Estamos buscando personas apasionadas por la tecnología y que quieran dejar huella. Buscamos personas como tú. Let's...

  • Project Manager

    hace 2 semanas

    España Hewlett Packard Enterprise A tiempo completo

    Project Manager - Customer & User ExperienceApply locations Sant Cugat del Valles, Barcelona, SpainTime type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: 3142241Description:Responsibilities:Project Management & Stakeholder Collaboration:Lead CX and UX projects from initiation to completion, ensuring alignment with strategic business...

  • Customer Program Manager

    hace 2 semanas

    España Celonis A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:In this newly established role, you will be joining the VE Program...

  • Guest Experience Manager

    hace 2 semanas

    España Melia Hotels International A tiempo completo

    **_"El mundo es tuyo con Meliá"_** Unirse a Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Significa saber que has comenzado uno de los viajes más...

  • Customer Experience Operations Associate Project Manager

    hace 2 semanas

    España buscojobs España A tiempo completo

    About the JobThank you for your interest in Axionova Engineering Ltd. Recruiting the right talent is essential to achieving our goals. At Axionova, we are committed to creating industry-leading engineering solutions that enhance the communities we serve.Axionova Engineering Ltd. offers equal consideration to all qualified applicants without regard to race,...