Customer Experience Program Manager

hace 6 días

España Qlik A tiempo completo

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Experience Program Manager Role

You will be responsible in coordinating and overseeing the different projects and programs running in our Customer Experience & Insights Organization.

The focus on our main projects is to provide a delightful customer experience and requires a high cross collaboration with other team members from Marketing, Product, Customer Success etc. Setting up the team for success requires the Customer Program Manager to work closely with the Saa S Journey Lead, Customer Experience Designer and IT to implement successful our digital customer journey.

The role includes a significant amount of planning, defining milestones and ensuring resources availability to execute against timelines. A constant communication line to Leadership, on how the overall Journey projects are moving forward is required, as well as risk management and agila approach towards a constant changing environment.

What makes this role interesting?

- Working closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
- Driving the Customer Experience & Insight Team through project timelines and connecting with other teams to ensure efficiency across the overall organization.
- Controlling the overall Performance of the Organization and informing the management team of adjustments, providing guidance to meet the required outcomes.
- Adapting and solving problems is essential for maintaining project control as well as preparation in advance, including overseeing the defined OKR’s & KPI’s.

Here’s how you’ll be making an impact:

- Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
- Plan, execute and follow-up on our different project workstreams to ensure timely implementation and capturing of key metrics of success
- Ensure and coordinate resource alignment and availability to secure a successful project delivery
- Responsible to keep all involved parties informed and updated, to act agile towards new priorities and ensure a detailed documentation of all steps during a workstream.
- Think strategically about incorporating project management best practices into future Qlik customer experience development.

We’re looking for a teammate with:

- 5+ years in program/project management or similar fields
- Bachelor’s or master’s degree in IT, business management, computer science, or a relevant field
- Strong business acumen with the ability to understand and translate customer’s needs & team’s needs.
- Strong organizational skills as well as an excellent time management
- Excellent communication and presentation skills
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
- Self-motivated with a curious mindset and a passion for improving the status quo constantly.
- ‘Ready to speak your mind and get things done’ – you have an opinion and back it up with data and research; and while you not only discover a problem, you prepare already a path for solution and strive to bring the ideation process into reality sooner than later.

The location for this role is:

Barcelona, Spain

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, Linked In, You Tube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
#LI - EMEA

  • Customer Experience Program Manager

    hace 6 días

    España Hewlett Packard A tiempo completo

    Job Summary The Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS). The PMO is managing the different projects...

  • Customer Experience Program Manager

    hace 7 días

    España Hewlett Packard A tiempo completo

    Job SummaryThe Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS).The PMO is managing the different projects supporting...

  • Customer Experience: Program Manager

    hace 6 días

    España Personio A tiempo completo

    The Role : How you'll make an impact at PersonioThis position can be office-based (hybrid) in one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.As a Program Manager within the Customer Experience Strategy & Operations (CXSO) team, you will develop, organize, and coordinate interconnected projects within our organization,...

  • Customer Experience Manager Barcelona

    hace 7 días

    España Monday Working Spaces by Urbania A tiempo completo

    As a Customer Experience Manager, you will lead the strategy to ensure that every experience within our spaces is memorable for our Monday community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon. Your mission will be to ensure that the experience of our workers is always the priority, focusing on customer...

  • Customer Experience Manager

    hace 7 días

    España Cisco Systems A tiempo completo

    Travel required – up to 20% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...

  • Customer Experience Manager – Alhama, Murcia

    hace 6 días

    España Leading Edge Aviation A tiempo completo

    Customer Experience Manager – Alhama, Murcia Job Type Permanent ROLE OVERVIEWThe Customer Experience Manager, Alhama shares collective responsibility with their Oxford counterpart for upholding Leading Edge Aviation’s companywide commitment to excellence across all non-training related aspects of the student journey.The role is a pivotal part of the...

  • Customer Experience Manager

    hace 7 días

    España Cisco A tiempo completo

    As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...

  • Customer Experience Manager, Spain

    hace 6 días

    España Cisco Systems A tiempo completo

    Travel required up to 10% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...

  • Customer Experience Specialist

    hace 7 días

    España The Learning Experience #221 A tiempo completo

    Start: asapDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversationGuide customers with their questions and ensure they are offered the right solution leaving a big smile...

  • Customer Experience

    hace 6 días

    España MEDIA MARKT SATURN, S.A.U. A tiempo completo

    ¿Quieres trabajar con el mejor equipo? Let’s Go! Customer Experience & Services Manager (m/f/d) En MediaMarkt, el equipo humano es clave para conducir con éxito el proceso de transformación en el que está inmersa la compañía. Estamos buscando personas apasionadas por la tecnología y que quieran dejar huella. Buscamos personas como tú. Let's...

  • Program Manager

    hace 6 días

    España Microsoft A tiempo completo

    OverviewMicrosoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further.This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world...

  • Program Manager

    hace 7 días

    España Omya International AG A tiempo completo

    Permanent employment / Barcelona, Spain The Program Manager is responsible for the successful planning, execution, monitoring, and delivery of multiple projects within a program. By working closely with stakeholders, he validates individual project objectives, scope, and deliverables, ensuring alignment with the Omya business goals. ...

  • Program Manager

    hace 2 días

    España Omya International AG A tiempo completo

    Permanent employment / Barcelona, Spain The Program Manager is responsible for the successful planning, execution, monitoring, and delivery of multiple projects within a program. By working closely with stakeholders, he validates individual project objectives, scope, and deliverables, ensuring alignment with the Omya business goals. The Program Manager...

  • Sr. Customer Experience Strategist

    hace 7 días

    España Bond EMEA - Spain A tiempo completo

    About Us: At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some amazing directions, and as the Sr. Customer Experience Strategist, you will help shape and influence market-relevant, innovative Customer Experience strategy...

  • Education Program Manager

    hace 6 días

    España Infor A tiempo completo

    General information Country Spain City Barcelona Job ID 41461 Department Education Description & Requirements The Learning Program Manager role will focus on Onboarding and Infor Kick Start program, managing respective learning program strategies for key learning categories across multiple personas to support the transformation of skills and capabilities...

  • Customer Success Manager

    hace 7 días

    España SAP A tiempo completo

    What we offer We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer...

  • Customer Experience Expert

    hace 6 horas

    España GSK A tiempo completo

    Site Name: GSK Tres Cantos, MadridPosted Date: Nov 8 2024Descripción del PuestoEl Customer Experience Expert formará parte del equipo de marketing, reportando directamente al CX Manager. Siendo responsable de impulsar la experiencia de cliente a través de desarrollar y diseñar estrategias omnicanal que ayuden a construir una relación coherente y...

  • Customer Experience Expert

    hace 2 días

    España GlaxoSmithKline A tiempo completo

    Site Name: GSK Tres Cantos, MadridPosted Date: Nov 8 2024Descripción del PuestoEl Customer Experience Expert formará parte del equipo de marketing, reportando directamente al CX Manager. Siendo responsable de impulsar la experiencia de cliente a través de desarrollar y diseñar estrategias omnicanal que ayuden a construir una relación coherente y...

  • Sr Customer Success Manager

    hace 6 días

    España SAS A tiempo completo

    Sr. Customer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...

  • Program Manager Payments

    hace 2 días

    España Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...