Customer Service Team Leader New

hace 3 días


España Nutreco A tiempo completo

Job DescriptionSales and Sales SupportSupports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times.(Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in order to continue the relationships with customers meeting volume, quality and price requirements.Order Processing and Data ManagementHandles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding.Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price indexations and adjustments and/or entering prices for new products and introducing of new products in the system, possibly add to customer assortment.Customer Relationship ManagementManages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal with all customer encounters.Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be processed correctly.Customer SatisfactionLogs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible by actively solving problems / complaints.Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased. This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a problem description, according to procedures; escalate complex problems / complaints.Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative consolidation of the notification, and recording in system.Continuous ImprovementSignals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.Communication / CoordinationCommunicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products. Informs managers on complex problems / complaints. Conducts correspondence and preparation of reports.May plan, coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedure, in order to plan and realize day-to-day activities and optimal work distribution within the team.
#J-18808-Ljbffr



  • España Nutreco A tiempo completo

    Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration,...


  • España Trouw Nutrition A tiempo completo

    The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...


  • España Nutreco A tiempo completo

    Customer Service Team Leader Job Description Sales and Sales Support Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication. Answers questions about product assortment and applications, production based on standard product, quoting...


  • España Korvest Ltd A tiempo completo

    EzyStrut, part of ASX listed company Korvest Ltd is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.Our passion is to provide the highest standards of products, services and value to our...


  • España MSX International Inc. A tiempo completo

    Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...


  • España Victorian Plumbing A tiempo completo

    Do you have what it takes to shine? Lead the Way at VictorianPlumbing.co.uk Are you a customer service extraordinaire with a flair for motivating a team? Do you dream of exceeding expectations and fostering a collaborative environment that's anything but leaky? Then dive right in – VictorianPlumbing.co.uk is looking for a superstar Team Leader to join our...


  • España VELUX Group A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. Are you a great leader enthusiastic about...


  • España Sportradar A tiempo completo

    Service Reliability Engineering Team LeaderFull-timeWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.JOB DESCRIPTIONThis...


  • España Sportradar A tiempo completo

    Service Reliability Engineering Team LeaderFull-timeWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.JOB DESCRIPTIONThis...


  • España Sportradar A tiempo completo

    Company Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. Job Description This is an exciting opportunity to...


  • España LeoVegas Group A tiempo completo

    ABOUT THE ROLEJoin our team as Customer Support Team Leader, where you will play a pivotal role in shaping the customer experience. In this position, you will lead a dynamic team dedicated to providing exceptional support, ensuring operational efficiency, and maintaining high satisfaction levels among our clients. This role is suited for a proactive leader...


  • España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our commitment...


  • España Alfa Laval Corporate AB A tiempo completo

    **Service Center, Continuous Improvement Team Leader - Madrid, Spain** - Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional...


  • España Centrient Pharmaceuticals A tiempo completo

    DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...


  • España SHV Group A tiempo completo

    Responsibilities:Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products to contribute to effective customer communication.Answers questions about product assortment and applications, production based on standard product, quoting prices, and delivery times.(Re)negotiates contracts with...

  • Service Manager

    hace 7 días


    España Wohn-Service-Team A tiempo completo

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...

  • Team Leader Breading

    hace 5 meses


    España Page Personnel España A tiempo completo

    You will manage a team consisting of 15 colleagues including breeders and assistants. As a Team Leader, you manage a local team and interact with specialists from various departments internationally, both in R&D and operations. You will also be involved in: - Motivating, guiding, and managing colleagues in the execution of their tasks and projects, paying...


  • España Rent-All A tiempo completo

    Rent-All is the leading company on the European market for the rental of lighting, sound, video, and rigging equipment for the entertainment industry. We are part of a business group with an international presence in sectors such as television and film, theatre and performing arts, concerts and festivals, as well as fairs and exhibitions.Our head office is...

  • Team Leader Cobol

    hace 5 días


    España The White Team A tiempo completo

    **Descripción del puesto** Desde el equipo de The Whiteam Consulting, estamos seleccionando un/a Team Leader para gestionar un equipo de 5 personas para un cliente del sector bancario, en modalidad presencial 2 días en Madrid y 3 días en remoto. Será imprescindible experiência en el puesto de más de 5 años en ; - Oz/OS, Microfocus - AS400, Linux,...

  • Team Leader Breeding

    hace 5 meses


    España Rijk Zwaan A tiempo completo

    -Spain, Almeria Research & Breeding Bachelor | Master | PhD - Are you looking for that unique combination of leading people, organizing processes and breeding varieties, and do you have excellent communication skills? Then you are the Team Leader Breeding Aubrika we are looking for our site in El Ejido (Almería).**What does your role as Team Leader breeding...