Customer Service Team Leader
hace 1 mes
Responsibilities:Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products to contribute to effective customer communication.Answers questions about product assortment and applications, production based on standard product, quoting prices, and delivery times.(Re)negotiates contracts with customers for renewals regarding price, specifications, and delivery within defined parameters and standards set by Sales to maintain customer relationships while meeting volume, quality, and price requirements.Handles incoming orders to ensure timely and proper delivery to customers, including monitoring, replenishing, and entering order data into the automated system for further processing.Updates product data in relevant systems, providing an up-to-date insight into products, prices, and other relevant information, including processing price indexations and adjustments.Manages records and handles all customer requests and incoming orders in line with company policies and procedures for effective customer interactions.Registers, administers, and updates all customer information, contracts, requests, order data, and complaints in relevant systems for accurate processing.Logs and resolves customer problems/requests within prescribed timescales to maintain customer confidence, actively solving issues when possible.Provides support to customers on common standard problems, questions, and complaints, ensuring proper recording and escalation of complex issues.Monitors progress of delegated or escalated problems/complaints and keeps customers informed about the status.Signals bottlenecks in processes, procedures, and systems, contributing to the optimization of the department.Communicates with clients regarding solutions to problems/complaints and informs managers about complex issues.May plan, coordinate, and supervise activities of the Customer Services team, ensuring optimal work distribution and adherence to guidelines.
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Customer Service Team Leader
hace 1 mes
España Nutreco A tiempo completoCustomer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration,...
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Customer Service Team Leader
hace 3 días
España MSX International Inc. A tiempo completoCustomer Service Team Leader - Dutch speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
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Customer Service Team Leader
hace 3 días
España MSX International Inc. A tiempo completoCustomer Service Team Leader - German speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
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Customer Service Team Leader
hace 4 semanas
España Trouw Nutrition A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...
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Customer Service Team Leader
hace 3 días
España MSX International Inc. A tiempo completoCustomer Service Team Leader - Italian & Spanish Customer Service Team Leader - Italian and Spanish in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSX! Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the...
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Customer Service Team Leader
hace 1 mes
España MSX International Inc. A tiempo completoResponsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...
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Customer Service Team Leader WA
hace 1 mes
España Korvest Ltd A tiempo completoEzyStrut, part of ASX listed company Korvest Ltd is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.Our passion is to provide the highest standards of products, services and value to our...
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Customer Service Team Leader
hace 1 mes
España Nutreco A tiempo completoCustomer Service Team Leader Job Description Sales and Sales Support Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication. Answers questions about product assortment and applications, production based on standard product, quoting...
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España VELUX Group A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. Are you a great leader enthusiastic about...
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Customer Service Team Manager
hace 2 meses
España Victorian Plumbing A tiempo completoDo you have what it takes to shine? Lead the Way at VictorianPlumbing.co.uk Are you a customer service extraordinaire with a flair for motivating a team? Do you dream of exceeding expectations and fostering a collaborative environment that's anything but leaky? Then dive right in – VictorianPlumbing.co.uk is looking for a superstar Team Leader to join our...
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Customer Experience Team Leader
hace 4 semanas
España Maersk A tiempo completoOpportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your...
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Customer Service Agent Team Lead
hace 1 mes
España Centrient Pharmaceuticals Netherlands A tiempo completoCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our commitment...
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Service Reliability Engineering Team Leader
hace 1 mes
España Sportradar A tiempo completoService Reliability Engineering Team LeaderFull-timeWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.JOB DESCRIPTIONThis...
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Service Reliability Engineering Team Leader
hace 1 mes
España Sportradar A tiempo completoService Reliability Engineering Team LeaderFull-timeWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.JOB DESCRIPTIONThis...
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Customer Service Agent Team Lead
hace 1 mes
España Centrient Pharmaceuticals A tiempo completoDescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...
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Customer Experience Team Leader
hace 4 semanas
España Maersk A tiempo completoAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
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Customer Service Team Lead with English
hace 4 semanas
España Babel Profiles S.L A tiempo completoDo you love helping your team members grow, and accomplish success together? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you! Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer...
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Customer Service Team Lead with English
hace 4 semanas
España Babel Profiles S.L A tiempo completoDo you love helping your team members grow, and accomplish success together? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you! Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer...
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Finnish Team Leader Customer Operations
hace 1 semana
España buscojobs España A tiempo completoWorking hours: Full time (37.5 hours per week)Work-model: Office-basedStart: JanuaryAre you our future Finnish-speaking Team Leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports each other are a natural part of our everyday life?...
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Finnish Team leader Customer Operations
hace 3 semanas
España Freska Norge A tiempo completoLocation: FuengirolaType of employment: PermanentWorking hours: Full time (37.5 hours per week)Work-model: Office-basedStart: JanuaryAre you our future Finnish-speaking Team Leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports...