Customer Service Team Leader

hace 3 días


España MSX International Inc. A tiempo completo

Customer Service Team Leader - German speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSXObjective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.The duties you will perform on a day-to-day basis are as follows:You will supervise and support a team of agents, ensuring they meet the performance target.You will provide ongoing support, motivation, and mentorship to the team members.You will create comprehensive manuals and document procedures.You will provide training to the new hires and existing team members.You will track and analyze team performance metrics.You will compile data and generate reports on the team performance.We look for you if:You have an excellent command of English and you also have strong language skills bilingual and/or native in German.You are located in Madrid or Barcelona.You have experience working in Customer Service or Customer Support as Supervisor or Team Leader for at least 1 year.You are a person with excellent oral and written communication skills.You have leadership skills with a focus on team development and achieving results.You have the ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.You have knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel.What do we offer you?Full-time indefinite contract. 40 hours a week.You will be part of a great team of professionals in an internationally consolidated company.You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers.MSX Bazaar: Shopping portal exclusive for MSX employees.23 days of vacations + 3 extra days.Internal training plan.Do you think you are the ideal person for this position? We want to meet you Apply for the offer quickly and we will review your application.Who are we?With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:Parts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing world.The MSXI VisionTo be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.The MSXI MissionWe harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored, sustainable, and innovative solutions.MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
#J-18808-Ljbffr



  • España Nutreco A tiempo completo

    Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration,...


  • España MSX International Inc. A tiempo completo

    Customer Service Team Leader - Dutch speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...


  • España Trouw Nutrition A tiempo completo

    The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...


  • España MSX International Inc. A tiempo completo

    Customer Service Team Leader - Italian & Spanish Customer Service Team Leader - Italian and Spanish in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSX! Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the...


  • España MSX International Inc. A tiempo completo

    Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...


  • España Korvest Ltd A tiempo completo

    EzyStrut, part of ASX listed company Korvest Ltd is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.Our passion is to provide the highest standards of products, services and value to our...


  • España Nutreco A tiempo completo

    Customer Service Team Leader Job Description Sales and Sales Support Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication. Answers questions about product assortment and applications, production based on standard product, quoting...


  • España VELUX Group A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. Are you a great leader enthusiastic about...


  • España Victorian Plumbing A tiempo completo

    Do you have what it takes to shine? Lead the Way at VictorianPlumbing.co.uk Are you a customer service extraordinaire with a flair for motivating a team? Do you dream of exceeding expectations and fostering a collaborative environment that's anything but leaky? Then dive right in – VictorianPlumbing.co.uk is looking for a superstar Team Leader to join our...


  • España Maersk A tiempo completo

    Opportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your...


  • España Sportradar A tiempo completo

    Service Reliability Engineering Team LeaderFull-timeWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.JOB DESCRIPTIONThis...


  • España Sportradar A tiempo completo

    Service Reliability Engineering Team LeaderFull-timeWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.JOB DESCRIPTIONThis...


  • España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our commitment...


  • España Centrient Pharmaceuticals A tiempo completo

    DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...


  • España Maersk A tiempo completo

    At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...


  • España SHV Group A tiempo completo

    Responsibilities:Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products to contribute to effective customer communication.Answers questions about product assortment and applications, production based on standard product, quoting prices, and delivery times.(Re)negotiates contracts with...


  • España Babel Profiles S.L A tiempo completo

    Do you love helping your team members grow, and accomplish success together? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you! Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer...


  • España Babel Profiles S.L A tiempo completo

    Do you love helping your team members grow, and accomplish success together? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you! Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer...


  • España buscojobs España A tiempo completo

    Working hours: Full time (37.5 hours per week)Work-model: Office-basedStart: JanuaryAre you our future Finnish-speaking Team Leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports each other are a natural part of our everyday life?...


  • España Freska Norge A tiempo completo

    Location: FuengirolaType of employment: PermanentWorking hours: Full time (37.5 hours per week)Work-model: Office-basedStart: JanuaryAre you our future Finnish-speaking Team Leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports...