Customer Experience Team Leader

hace 2 semanas

España Maersk A tiempo completo

Opportunity
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn’t just about the part you play in our business, it’s about the change you can make in our world.
Let’s create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.
We Offer
In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture, and customer-centric focus every day.
Having substantial operations in over 130 countries, we work across continents, across cultures, and with individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging.
And much more:

Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
Flexible Workplace Policy and working hours.
Access to internal training opportunities.
Excellent benefits to employees, including a competitive pension scheme, health insurance.

Responsibilities

Ensures consistent delivery in line with the brand - ensure smooth delivery of customer's shipment from booking stage to cargo arrival at destination.
You will be monitoring, analyzing and directing activities across the entire supply chain.
Contributes to the Commercial Pipeline Management.
Planning, tracking, customer service, quality, operational excellence, and finance - enabling integrated and complete information management; also ensuring standardization and a high level of service.
Drives and builds strong relationships with customers.
Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organization.
Leading the team: reviews team performance and identifies possible issues in order to provide a better service.
Drives overall continuous improvement opportunities and Change Management.
Delivers agreed sales targets based on quote follow up and assigned.
Internal sales customers ensuring a focus on segmentation drivers.

Requirements

Proven track record (3 - 5 years) as a Team Leader or similar role within a large international company.
Passion to drive closures & high-level customer service orientation - Customer Centricity and result orientation.
Data-driven, analytical, and action-oriented mindset.
Good understanding of operational processes.
Fluent in English, French, and Spanish (written & spoken).
Excellent communication and social skills and the ability to communicate confidently for coordination with stakeholders and relationship building.
Well-organized when working under pressure.
Team player - works together with others in the business unit to achieve results, fosters teamwork.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Experience in the chemical industry can be a plus.
Positive and proactive attitude.


#J-18808-Ljbffr

  • Customer Experience Team Leader

    hace 2 semanas

    España Maersk A tiempo completo

    At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...

  • Customer Support Team Leader

    hace 4 semanas

    España LeoVegas Group A tiempo completo

    ABOUT THE ROLEJoin our team as Customer Support Team Leader, where you will play a pivotal role in shaping the customer experience. In this position, you will lead a dynamic team dedicated to providing exceptional support, ensuring operational efficiency, and maintaining high satisfaction levels among our clients. This role is suited for a proactive leader...

  • Customer Service Team Leader

    hace 3 semanas

    España Nutreco A tiempo completo

    Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration,...

  • Finnish Team leader Customer Operations

    hace 1 semana

    España Freska Norge A tiempo completo

    Location: FuengirolaType of employment: PermanentWorking hours: Full time (37.5 hours per week)Work-model: Office-basedStart: JanuaryAre you our future Finnish-speaking Team Leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports...

  • Team Leader

    hace 2 semanas

    España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (German) in Riga who will manage and support the CSA Position: Team Leader (German) Location: Riga, Latvia (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop and mentor team members in a dynamically...

  • Team Leader

    hace 2 semanas

    España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Finnish) in Riga who will manage and support the CSA Position: Team Leader (Finnish) Location: Riga, Latvia (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop and mentor team members in a dynamically...

  • Team Leader

    hace 4 días

    España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (German) in Riga who will manage and support the CSA.Position : Team Leader (German)Location : Riga, Latvia (on-site)Employment type : Full-timeDUTIES AND RESPONSIBILITIES :To motivate, develop and mentor team members in a dynamically...

  • Team Leader

    hace 2 semanas

    España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Swedish) in Riga who will manage and support the CSA Position: Team Leader (Swedish) Location: Riga, Latvia (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop and mentor team members in a dynamically...

  • Team Leader

    hace 4 días

    España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Finnish) in Riga who will manage and support the CSA.Position : Team Leader (Finnish)Location : Riga, Latvia (on-site)Employment type : Full-timeDUTIES AND RESPONSIBILITIES :To motivate, develop and mentor team members in a dynamically...

  • Team Leader

    hace 4 días

    España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Swedish) in Riga who will manage and support the CSA.Position : Team Leader (Swedish)Location : Riga, Latvia (on-site)Employment type : Full-timeDUTIES AND RESPONSIBILITIES :To motivate, develop and mentor team members in a dynamically...

  • Customer Service Team Leader

    hace 4 semanas

    España MSX International Inc. A tiempo completo

    Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...

  • Customer Service Team Leader

    hace 3 semanas

    España Trouw Nutrition A tiempo completo

    The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...

  • Customer Service Team Leader

    hace 3 semanas

    España Nutreco A tiempo completo

    Customer Service Team Leader Job Description Sales and Sales Support Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication. Answers questions about product assortment and applications, production based on standard product, quoting...

  • Customer Service Team Leader WA

    hace 4 semanas

    España Korvest Ltd A tiempo completo

    EzyStrut, part of ASX listed company Korvest Ltd is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.Our passion is to provide the highest standards of products, services and value to our...

  • Team Leader

    hace 4 semanas

    España Motork A tiempo completo

    Team Leader - Software - Madrid - MotorkAbout usMotorK is the leading sales and marketing technology company in Europe, specialised in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and...

  • Team Leader Breading

    hace 6 meses

    España Page Personnel España A tiempo completo

    You will manage a team consisting of 15 colleagues including breeders and assistants. As a Team Leader, you manage a local team and interact with specialists from various departments internationally, both in R&D and operations. You will also be involved in: - Motivating, guiding, and managing colleagues in the execution of their tasks and projects, paying...

  • Team Leader Cobol

    hace 4 semanas

    España The White Team A tiempo completo

    **Descripción del puesto** Desde el equipo de The Whiteam Consulting, estamos seleccionando un/a Team Leader para gestionar un equipo de 5 personas para un cliente del sector bancario, en modalidad presencial 2 días en Madrid y 3 días en remoto. Será imprescindible experiência en el puesto de más de 5 años en ; - Oz/OS, Microfocus - AS400, Linux,...

  • Sales Team Leader

    hace 2 semanas

    España buscojobs España A tiempo completo

    Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...

  • Team Leader Sales | España

    hace 4 semanas

    España Rent-All A tiempo completo

    Rent-All is the leading company on the European market for the rental of lighting, sound, video, and rigging equipment for the entertainment industry. We are part of a business group with an international presence in sectors such as television and film, theatre and performing arts, concerts and festivals, as well as fairs and exhibitions.Our head office is...

  • Team Leader Sales Operations and Customer Service

    hace 4 semanas

    España VELUX Group A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. Are you a great leader enthusiastic about...