Team Leader
hace 1 semana
David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Finnish) in Riga who will manage and support the CSA Position: Team Leader (Finnish) Location: Riga, Latvia (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop and mentor team members in a dynamically changing environment, Drive process performance to achieve and exceed SLA deliverables according to associates balanced scorecards, Meet Shrinkage, Productivity, and attrition targets, Manage/take accountability for dips in performance with adequate reinforcement plans proactively, Performance Management: Week-on-week improvement of bottom quartile performers, Effective and consistent communication with internal and external contacts, Manage & delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs, Detailed understanding of processes / SOPs run by team and ability to bring in improvements and efficiencies within operations, Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness, Conduct Team Huddles to discuss process updates, feedbacks, and key focus points for the day, Answer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions, Able to mentor team in process & quality parameters, conduct live / remote audits of client interactions, Perform Root Cause Analysis to identify key defects and create action plans/goals to improve, Provide Direct Customer Support, calls, answer live chats or/and social media from customers to provide quick resolution of issues and questions, or may provide assistance to a team member, Create, Publish, and Maintain operations related reports in a timely manner, Discover training needs and support in training to provide the necessary coaching on ground, Collaborate with the different support groups – Recruitment, Training, Quality, HR, and Workforce – to improve agent profiling and performance, Any additional ad hoc tasks that may contribute to operational needs, better service to the client or improvement to the KPI, Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation, Record case resolutions in the contact center tool based on client communication via phone, email, chat etc. REQUIREMENTS: Near native (Finnish C1) or native relevant market language and manageable English skills (B1 or better) in writing and speaking to understand documentation and log accurately in the client system, Computer literate with a minimum typing skill of 50 wpm with 90% accuracy Excellent people management skills should have experience in previous roles Good experience in MS Office – Word, Excel, and PowerPoint Strong experience in presentation skills Excellent communication and customer service skills Excellent analytical and problem-solving capabilities Ability to drive initiatives in the team with creativity and a long-term vision Experience in initiating and implementing process improvements Experience in Customer Support/Customer Relationship/Customer Service Hands-on experience in back-office activities – Live Chat and Social Media Take ownership to manage deliverables across multiple assignments Should be a self-motivated achiever OFFER: A dynamic and diverse job in a pleasant and modern environment Opportunities for personal and professional development Shifts within the line operating hours 07 AM - 07 PM, from Monday to Sunday. 40 hours a week
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Team Leader Cobol
hace 3 semanas
España The White Team A tiempo completo**Descripción del puesto** Desde el equipo de The Whiteam Consulting, estamos seleccionando un/a Team Leader para gestionar un equipo de 5 personas para un cliente del sector bancario, en modalidad presencial 2 días en Madrid y 3 días en remoto. Será imprescindible experiência en el puesto de más de 5 años en ; - Oz/OS, Microfocus - AS400, Linux,...
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Team Leader
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España Eurofirms Group SLU A tiempo completoNecesitamos un/a Team Leader para trabajar en empresa del sector automoción, de la zona de La Almunia y realizar las siguientes funciones:Revisión, supervisión y verificación del trabajo realizado por el equipo reportando a responsable planta.Entre otras tareas propias del puesto de trabajo.Requisitos:Experiencia valorable en puesto similar.Capacidad de...
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Team Leader
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España Hrspecialist Italia A tiempo completoStiamo alla ricerca di un leader dinamico ed esperto da integrare nel nostro team presso Key Agent Network . La figura ricoprirà un ruolo chiave nell'assicurare il raggiungimento degli obiettivi commerciali per uno dei nostri clienti aziendali, supervisionando la vendita di prodotti e servizi tramite una rete di agenti di commercio con mandato Enasarco. Il...
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hace 3 semanas
España 317 Elite Sales Team A tiempo completo¿Quieres tener la oportunidad de entrar en un proyecto con posibilidad de desarrollo continuo? ¡Únete al #TeamTRIGO y sé la pieza fundamental en proyectos punteros de automoción! ¿Por qué trabajar con nosotros?+ Trabajarás en un entorno innovador y en constante cambio, lo que fomentará tener que buscar nuevas soluciones para la mejora continua del...
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España Adecco A tiempo completoDesde Adecco seleccionamos Team Leader para empresa referente en soluciones de atención al cliente. Buscamos incorporar un Team Leader que gestione el talento interno y asegure la eficiencia en los procesos de selección a través de ETTs en todas las áreas a nivel nacional.Responsabilidades:Gestionar y desarrollar el talento interno del equipo.Supervisar...
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hace 5 meses
España Rijk Zwaan A tiempo completo-Spain, Almeria Research & Breeding Bachelor | Master | PhD - Are you looking for that unique combination of leading people, organizing processes and breeding varieties, and do you have excellent communication skills? Then you are the Team Leader Breeding Aubrika we are looking for our site in El Ejido (Almería).**What does your role as Team Leader breeding...
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hace 7 días
España BR Working A tiempo completoImportante empresa del sector SEGUROS necesita incorporar a un/a TEAM LEADER para el CALL CENTER de VENTA DE SEGUROS en sus oficinas de SANTIAGO DE COMPOSTELA. SE OFRECE: Puesto ESTABLE en compañía en CRECIMIENTO. Contrato INDEFINIDO. Salario A CONVENIR en función de valía. Horario: de lunes a jueves de 9.00 a 18.15 h. (1 hora de parada al mediodía)...
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Team Leader
hace 3 semanas
España BySidecar A tiempo completoBuscamos a un/a Team Leader experto en la vertical de energíaQue nos ayude a focalizar las capacidades y energías de los consultores para lograr los objetivos de la campaña.¿Qué harías?Consultar informes de KPI's del día anterior: Campaña y consultores y acumulados. Así como seguimiento de resultados en tiempo real.Dar indicaciones al equipo sobre...
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Team Leader Senior
hace 3 semanas
España NA A tiempo completoDesde Adecco seleccionamos Team Leader para empresa referente en soluciones de atención al cliente. Buscamos incorporar un Team Leader que gestione el talento interno y asegure la eficiencia en los procesos de selección a través de ETTs en todas las áreas a nivel nacional. Responsabilidades: -Gestionar y desarrollar el talento interno del...
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Team Leader
hace 3 días
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Team Leader
hace 3 semanas
España Motork A tiempo completoTeam Leader - Software - Madrid - MotorkAbout usMotorK is the leading sales and marketing technology company in Europe, specialised in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and...
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Automation Team Leader
hace 3 semanas
España ZARA A tiempo completoDo you consider yourself a dynamic and proactive person? Do you want to learn and work as a team? Do you have a passion for what you do? If you are interested in the logistics area and would like to work as an Automation Team Leader, THIS IS YOUR OPPORTUNITY!RequirementsIT StudiesTotal AvailabilityStudies in logistics and/or experience in the textile...
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Team Leader con Inglés
hace 2 semanas
España Logisfashion A tiempo completoDescripción Descripción ¿Estás preparado para un nuevo reto profesional? En Logisfashion Spain S.L.U. estamos buscando un Team Leader con interés en desarrollarse en el área de operaciones de la compañía y con ganas de asumir nuevos retos profesionales. LOGISFASHION marca la diferencia. Gracias a sus valores, el GRUPO LOGISFASHION se ha...
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Team Leader Ventas
hace 3 semanas
España etalentum A tiempo completoDescripción de la oferta Para compañía referente en el sector de servicios relacionados con el transporte y la logística, ubicada en Murcia, seleccionamos Team Leader de Ventas para supervisar y dirigir al equipo de ventas de la empresa, motivando la consecución de los objetivos establecidos. En dependencia de la Responsable de Ventas, desarrollará...
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Team leader
hace 3 semanas
España Prodrive Technologies A tiempo completoIf you are enthusiastic about driving positive change and eager to shape the future of technology in a dynamic, international environment, we invite you to join our Operationsteam. We are Prodrive Technologies We are dedicated to creating meaningful technologies that make the world work. Through our innovative solutions, we contribute to building a future...
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Team Leader Applied Laboratory
hace 7 días
España Rijk Zwaan Ibérica, SA A tiempo completoAre you looking for that unique combination of leading people, organizing processes, and supporting the breeding of new vegetable varieties? Do you have excellent communication skills? Then you are the Team Leader in Phytopathology we are looking for at our site in Almería. Puesto: What does the role of Team Leader at Rijk Zwaan entail? As Team Leader, you...
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Material Team Leader
hace 3 semanas
España Randstad Es A tiempo completoAre you looking for a new professional challenge in the automotive sector as a Material Team Leader? We are looking for you!We are looking for a dedicated and experienced Material Team Leader to oversee our material management team. In this role, you will ensure the efficient handling, storage, and distribution of materials, while fostering a collaborative...
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Sales Team Leader
hace 7 días
España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
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Team Leader, Leads Management Team
hace 3 semanas
España MSX INTERNATIONAL A tiempo completoTeam Leader, Leads Management Team. ¿Tienes sólida experiencia liderando equipos de Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentarte a nuevos desafíos? ¡Este es tu rol en MSX! Objetivo del puesto: La función principal de Team Leader será gestionar un equipo multilingüe de agentes de Leads Management,...
