Service Desk Analyst with Swedish

hace 4 semanas

España Wibit Consulting & Services (WibitCS) A tiempo completo

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.Role Overview:In this role, you will assist the Retail Management team in the day to day running of the designated stores within a specific area. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.Key Responsibilities:Ensure that customers are given considerate and responsible service throughout their visit.Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner.Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys.Ensure that targets are achieved and, where possible, exceeded.Able to understand and interpret the relevant Oracle reports.Utilise in-store devices, ensuring that all team members are driving this at every opportunity.Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion.Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.Ensure that the weekly brief has been actioned with the store.Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.Keep stock on display clean and presentable at all times.Training & Development:Develop internal staff and promote progression within the group.Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments.Assist with store recruitment, new starter inductions, and staff training.Management development should be prioritised with the use of the Trainee Management Academy.Skills/Experience/Knowledge Needed:Strong verbal and written communication skills.IT skills - Microsoft Outlook, Word and Excel.Willing to travel.We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:Staff Discount On JD Group and other brands within the organisation.Pension Scheme.Personal development opportunities to learn and develop at work.Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
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