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Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Junior IT Service Desk AnalystLocation: Ebury Malaga - 4 days in the office and 1 day from home office working policyThe DepartmentThe IT Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all end users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provisions.The PositionThe post holder will provide effective IT assistance across all aspects of the business and will provide backup and support to the Service Desk team as required. The post holder is responsible for supporting and maintaining the Network Infrastructure and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects, activities and cloud based infrastructure.Duties/Areas of ResponsibilityThe position will involve the following areas of responsibility;Assisting with the on/offboarding process for in accordance with HR requirements and proceduresSetting up and configuring new laptops and desktopsCompleting internal user movesCreating purchase requisitions for IT hardware/softwareUndertake small to medium-sized IT projects as instructedDiagnose and resolve technical issues on Windows PC’s, Mac’s & Chrome OS devicesProvide local and remote desktop support to 1200+ users in 24 global officesOtherPrepare and maintain documentation where appropriateProvide assistance and support to colleagues in IT-related mattersEnsure that a high level of customer service and support is provided to all internal and external customers at all timesOut of hours work may be required on an ad hoc basis or as neededPersonal attributesAbility to work under pressure is a must - Ebury is a fast-paced and quickly changing environmentAble to work on own and use initiativeRequired experienceBasic level understanding of the Windows OSFluent in EnglishDesirable experienceGoogle WorkspaceMac OS X and Chrome OS
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