Service desk

hace 2 meses

España Cigna A tiempo completo

About Cigna Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.We are going through an exciting period of expansion; at the center of our International division’s ambitious growth strategy, we are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.About the job Cigna, a leading global health insurer, is looking to recruit an experienced IT Service Analyst in our Madrid office. This successful candidate will be a member of the Technology, Engineering & Operations group.Reporting to the Service Desk Manager, you will provide operational support and account administration within the Service Desk team.This role will be based in Madrid office.The successful candidate will be a high-performing individual who is methodical, inquisitive, and has a passion for technology and service.Main duties and responsibilities Provide technical support to onsite and remote users.Install, configure and support (IMAC) end-user devices.Manage/monitor IT Service Desk Incidents and Service Requests via the call management system.Manage User system access for various applications.Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.Ensure all incidents are managed in accordance with targets set out in SLA.Escalate any issues/outages to IT End User Services Manager.Prioritize and allocate requests within IT Support teams.Required Skills Two years of experience within an IT support team.Incident management skills.Experience with a call management system.Experience with Microsoft Office.Windows 10 support and build experience (both OS and PC hardware).Active Directory.Citrix Support.SCCM.Exchange account maintenance.Networking & patching.Desirable Skills ITIL foundation certified.Microsoft certification.Experience with Service Now.Avaya Telephony.About You Communicate clearly and effectively.Excellent communication skills and be able to correspond efficiently and effectively, both verbally and in writing.A positive ‘can-do’ attitude with a strong commitment to customer support.Why should you join Cigna? You will get the chance to work with a global, truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation.We are constantly investing in, improving, and innovating our global technology stack.You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through both internal and external training, take secondment to other teams/projects, and much more.FLEXIBILITY – We are a truly flexible business. We offer remote/home working as well as flexible start/finish times. We pride ourselves on being able to offer a true work/life balance for all of our employees.About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
#J-18808-Ljbffr

  • Service Desk

    hace 1 mes

    España buscojobs España A tiempo completo

    Requisitos :Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2 / C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...

  • Service Desk

    hace 2 meses

    España Hub Talent A tiempo completo

    Requisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...

  • Service Desk Analyst

    hace 2 meses

    España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk Analyst Location: Budapest, Hungary Work model: hybrid Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact...

  • Técnico /a de Service Desk

    hace 3 semanas

    España Eurofirms People First A tiempo completo

    Eurofirms busca un/a Técnico de Service Desk para empresa del sector energía, ubicada en Sevilla. La persona seleccionada se encargará de realizar las siguientes tareas:- Atención a usuarios de TI a través de canales telefónico, correo y web. - Resolución de incidencias y peticiones de usuarios. - Colaboración en problemas y cambios. - Utilización...

  • Finnish Service Desk Agent

    hace 2 meses

    España Recruit4Work Sl A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Creative Service Desk Trainee

    hace 1 mes

    España buscojobs España A tiempo completo

    Radisson Hotel Group, one of the most dynamic hotel companies in the world, is looking for a trainee for the Creative Service Desk, a department under Brand & Guest Experience Corporate Department.DURATION: 6 monthsTHE JOB:The Creative Service DeskThe trainee supports all the team members with their daily project management tasks. This means the trainee will...

  • Agente Service Desk con Alemán, Las Palmas de Gran

    hace 2 semanas

    España CLIMATECO2 TECHNOLOGIES A tiempo completo

    Agente Service Desk con Alemán en Las Palmas de Gran Canaria. Seleccionamos varios perfiles de agente Service Desk con Alemán para incorporación inmediata en nuestra oficina de Las Palmas de G.C. Funciones **Requisitos**: - Alemán nível alto (C1/C2). - Inglés nível medio (B1/B2). - Buenas habilidades de comunicación y resolución de problemas. -...

  • Service Desk Analyst With Swedish

    hace 2 meses

    España Wibit Consulting & Services A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location: Budapest, Hungary Work model: on-site Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact from users through phone calls,...

  • Service Desk 24 7

    hace 18 horas

    España PSS A tiempo completo

    Te apetece formar parte de una compañía en pleno crecimiento? ¿Y trabajar rodeado del mejor TALENTO en proyectos realmente innovadores? En PSS es posible y nos gustaría conocerte. Actualmente necesitamos incorporar un perfil de Service Desk para importante cliente del sector IT. **Requisitos**: - Experiência en monitorización de sistemas -...

  • Service Desk Analyst L2

    hace 3 días

    España StudentUniverse A tiempo completo

    Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVACBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full...

  • (S-32) - Finnish Service Desk Agent

    hace 2 semanas

    España Recruit4Work A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Service Desk Analyst L2

    hace 1 semana

    España StudentUniverse A tiempo completo

    Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full range...

  • Service Desk Analyst L2

    hace 1 semana

    España StudentUniverse A tiempo completo

    Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email and walk-in requests. They will support our colleagues with the full range...

  • Swedish-Speaking Service Desk Analyst In Budapest

    hace 1 mes

    España Cross Border Talents A tiempo completo

    Exciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest Position: Service Desk Analyst Location: Budapest, Hungary Work Model: Hybrid (blend of on-site and remote) Employment Type: Full-time Remuneration: Competitive Base Salary Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and...

  • Service Desk

    hace 18 horas

    España Serem A tiempo completo

    Service Desk - Portugués C1/C2 en Sta. Cruz de Tenerife. ¿Buscas nuevos retos profesionales y trabajar en un ambiente internacional? ¡Este es tu sitio! Estamos ampliando nuestro equipo de Service Desk incorporando a personas proactivas y con vocación por la atención al cliente para un proyecto de carácter internacional centrado en ofrecer soporte...

  • Agente Service Desk con Alemán o Francés

    hace 2 meses

    España CLIMATECO2 TECHNOLOGIES A tiempo completo

    Seleccionamos varios perfiles de agente Service Desk con Alemán o Francés para incorporación inmediata en nuestra oficina de Las Palmas de G.C. **Funciones**: **Requisitos**: - Alemán o Francés nível alto (C1/C2). - Inglés nível medio (B1/B2). - Buenas habilidades de comunicación y resolución de problemas. - Flexibilidad horaria en turnos...

  • Técnico/A Microinformática Service Desk Con Inglés

    hace 1 mes

    España buscojobs España A tiempo completo

    Descripción del PuestoPara proyecto en Multinacional dedicada a la producción y distribución de canales Temáticos de TV de pago en España y Portugal seleccionamos un TÉCNICO / A MICROINFORMÁTICA SERVICE DESK con nivel avanzado de inglés.TareasSoporte microinformático N1 y N2 para usuarios internos de la Compañía.Resolución y escalado de...

  • Agente Service Desk con Holandés

    hace 3 semanas

    España CLIMATECO2 TECHNOLOGIES A tiempo completo

    Seleccionamos varios perfiles de agente Service Desk con holandés para incorporación inmediata. Funciones: **Requisitos**: - Idioma holandés nível alto (B2/C1). - Inglés nível medio (B1/B2). - Buenas habilidades de comunicación y resolución de problemas. - Flexibilidad horaria en turnos rotativos 24x7 (40h/semana - 5 días/semana). - Conocimientos...

  • Agente Service Desk con Idiomas/ Santa Cruz de

    hace 4 semanas

    España CLIMATECO2 TECHNOLOGIES A tiempo completo

    Seleccionamos varios perfiles de agente Service Desk con alemán, francés, holandés o sueco (cualquiera de estos), para incorporación inmediata en nuestra oficina de Santa Cruz de Tenerife. **Funciones**: **Requisitos**: - RESIDENCIA EN TENERIFE, ESPAÑA. - Alemán/ francés/ holandés/ sueco (cualquiera de estos) nível alto (C1/C2). - Inglés nível...

  • Service Desk 24x7 IT · Barcelona · Híbrido

    hace 3 días

    España Malthus Darwin A tiempo completo

    Malthus Darwin es una empresa de Consultoría, especializada en la búsqueda, selección y evaluación de perfiles IT. Nuestro principal objetivo es proporcionar los mejores recursos humanos a nuestros clientes con la mayor rapidez y la máxima eficacia ofreciendo siempre un servicio de calidad.Actualmente estamos buscando un perfil de Service Desk 24x7 para...