Service Desk

hace 7 horas


España buscojobs España A tiempo completo

Requisitos :Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2 / C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y elaboración de KPIsImprescindible experiencia en stack tecnológico de MicrosoftValorable conocimientos de ISO 27001Funciones :Asegurar servicio de soporte al Usuario aplicando las mejores prácticas de ITIL, en calidad y tiempo de acuerdo con los SLA establecidosElaborar y analizar informes de actividades (volumetría, cumplimiento de SLA, KPI) del equipoMejora continua de los procedimientos operativos de gestión del servicioApoyar y capacitar a otros Service Desk en los paísesGestionar y brindar soporte a los recursos de HW y SW del entorno del usuario finalGestionar KPIs para el equipo y desempeño individual. Aplicar metodologías para incrementar la productividad y calidadCondiciones :Hasta 52k1 día de teletrabajo a la semanaIncorporación a importante multinacionalTickets Restaurant + plan pensiones + seguro médico3 meses de jornada intensiva
#J-18808-Ljbffr


  • Service Desk Manager

    hace 4 semanas


    España Perez-Llorca A tiempo completo

    Estamos buscando incorporar un/a Service Desk Manager para nuestras oficinas de Madrid. Requisitos Licenciatura en Tecnología de la Información o un campo relacionado. Inglés fluido. Experiencia de más de 5 años como responsable de Soporte/Service Desk preferiblemente en compañías multinacionales (varias sedes geográficas con diferentes...

  • Service Desk

    hace 4 semanas


    España Hub Talent A tiempo completo

    Requisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...

  • Service Desk Leader

    hace 3 días


    España Zemsania A tiempo completo

    Descripción En Digital Talent Agency, estamos en la búsqueda de un perfil como **Service Desk Leader** que será responsable de la coordinación del equipo de Service Desk del departamento de IT Data, colaborando con uno de nuestros clientes. **¿Qué beneficios te ofrecemos?** - Jornada intensiva todos los **viernes **y en los meses de **Julio y...

  • Service Desk Analyst

    hace 2 semanas


    España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk Analyst Location: Budapest, Hungary Work model: hybrid Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact...


  • España Recruit4work Sl A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...


  • España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...


  • España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Danish Service Desk Agent

    hace 2 semanas


    España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...


  • España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...


  • España Recruit4Work Sl A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...


  • España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Danish Service Desk Agent

    hace 4 semanas


    España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...


  • España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...


  • España buscojobs España A tiempo completo

    Radisson Hotel Group, one of the most dynamic hotel companies in the world, is looking for a trainee for the Creative Service Desk, a department under Brand & Guest Experience Corporate Department.DURATION: 6 monthsTHE JOB:The Creative Service DeskThe trainee supports all the team members with their daily project management tasks. This means the trainee will...

  • Service Desk Coordinator

    hace 1 semana


    España Fujitsu A tiempo completo

    REQUISITOS IMPRESCINDIBLES:Knowledge/expertise of:Managing IT assets: utilizing CMDB tools efficiently.Understanding and experience in Workplace & Service Desk services like End-User support (W10/11/MacOs).Collaboration Services (M365).Software packaging and deployment (Intune/SCCM), MAM, MDM, Identity Management (Azure Entra ID).Proficiency in managing ITSM...

  • Service Desk Analyst

    hace 3 días


    España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.Position : Service Desk AnalystLocation : Budapest, HungaryWork model : hybridEmployment type : Full-timeRemuneration : Base salary.DUTIES AND RESPONSIBILITIES :Handle incoming contact...

  • IT Service Desk Agent

    hace 3 semanas


    España Gate Gourmet A tiempo completo

    We’re looking for motivated, engaged people to help make everyone’s journeys better. The IT Service Desk Agent position is the part of the company`s IT Operations function. The position is responsible to provide Level 1 IT support (email-queues, ITSM tool, MS Teams-Chat) to the organization, acting as a single point of contact for Gategroup internal...

  • Service Desk Specialist

    hace 4 semanas


    España The Workshop A tiempo completo

    Join our Blockchain team!The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our...

  • Service Desk Specialist

    hace 4 semanas


    España The Workshop A tiempo completo

    Join our Blockchain team! The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. Our...


  • España Wibit Consulting & Services A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location: Budapest, Hungary Work model: on-site Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact from users through phone calls,...