Service Desk Analyst

hace 1 mes

España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk Analyst Location: Budapest, Hungary Work model: hybrid Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact from users through phone calls, chat and emails regarding IT issues and queries in a timely manner Troubleshoot desktop, application related issues on users machine using remote tools Troubleshoot issues on iOS and Android devices Determine and isolate source of computer problems (hardware, software, user access, etc.) Take ownership and responsibility of any issues from start to a successful resolution Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Document resolutions for future reference Incident handling and escalation management Follow and adhere to all KPI related tasks to avoid business impact Maintain a high degree of customer service for all support queries and adhere to all service management principles Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI. REQUIREMENTS: Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level) Level of expertise L1 – L2 On-site Or Remote Support Excellent communication skills (both oral and written) Prior experience in Application support/Software development, IT Service Desk Understanding of SDLC, database technology, OS components would be useful Hands on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk Knowledge of ITIL processes and procedures would be an added advantage Self-motivated, gains satisfaction from providing excellent customer service Problem solving abilities, strong logical analytics Ability to multi-task, handling multiple assignments simultaneously Able to work independently and as a part of the team. BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential.

  • Service Desk Analyst

    hace 4 semanas

    España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.Position : Service Desk AnalystLocation : Budapest, HungaryWork model : hybridEmployment type : Full-timeRemuneration : Base salary.DUTIES AND RESPONSIBILITIES :Handle incoming contact...

  • Swedish-Speaking Service Desk Analyst In Budapest

    hace 1 mes

    España Cross Border Talents A tiempo completo

    Exciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest Position: Service Desk Analyst Location: Budapest, Hungary Work Model: Hybrid (blend of on-site and remote) Employment Type: Full-time Remuneration: Competitive Base Salary Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and...

  • Senior Service Desk Analyst Amb Discapacitat

    hace 4 semanas

    España Oficina de Treball del SOC A tiempo completo

    Empresa requereix Senior Service Desk Analyst (Cap d'equip) amb certificat de discapacitat (mínim 33%). S'ofereix contracte indefinit i jornada completa. - Actuar com a punt d'escalada interna per a qüestions tècniques complexes -Supervisar les activitats de l'equip i identificar punts de millora -Coordinar-se amb els equips de TI per a garantir que les...

  • Service Desk Analyst With Swedish

    hace 2 meses

    España Wibit Consulting & Services A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location: Budapest, Hungary Work model: on-site Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact from users through phone calls,...

  • Service Desk Analyst

    hace 2 meses

    España Lunik - Explorers at Work A tiempo completo

    This position is open in Malaga; you should be based here or willing to relocate and work in a Hybrid model.As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries. You will facilitate communication between users, engineers, and other...

  • Service Desk Analyst L2

    hace 2 días

    España StudentUniverse A tiempo completo

    Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email and walk-in requests. They will support our colleagues with the full range...

  • Service Desk Analyst L2

    hace 2 días

    España StudentUniverse A tiempo completo

    Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full range...

  • Service Desk Analyst With Swedish

    hace 4 semanas

    España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.Location : Budapest, HungaryWork model : on-siteEmployment type : Full-timeRemuneration : Base salary.DUTIES AND RESPONSIBILITIES :Handle incoming contact from users through phone calls,...

  • Junior It Service Desk Analyst

    hace 4 semanas

    España buscojobs España A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Junior IT Service Desk AnalystLocation: Ebury Malaga - 4 days in the office and 1 day from home office working...

  • Desk Quant Analyst

    hace 4 semanas

    España buscojobs España A tiempo completo

    Role: Desk Quant AnalystPlease only apply to the one job you feel best fits your skillset and experience. If our team feels you are better suited for another role, we will reach out about the alternate opportunity.Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across...

  • Service Desk

    hace 4 semanas

    España buscojobs España A tiempo completo

    Requisitos :Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2 / C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...

  • Service Desk

    hace 2 meses

    España Hub Talent A tiempo completo

    Requisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...

  • Service Desk Leader

    hace 4 semanas

    España Zemsania A tiempo completo

    Descripción En Digital Talent Agency, estamos en la búsqueda de un perfil como **Service Desk Leader** que será responsable de la coordinación del equipo de Service Desk del departamento de IT Data, colaborando con uno de nuestros clientes. **¿Qué beneficios te ofrecemos?** - Jornada intensiva todos los **viernes **y en los meses de **Julio y...

  • Técnico /a de Service Desk

    hace 2 semanas

    España Eurofirms People First A tiempo completo

    Eurofirms busca un/a Técnico de Service Desk para empresa del sector energía, ubicada en Sevilla. La persona seleccionada se encargará de realizar las siguientes tareas:- Atención a usuarios de TI a través de canales telefónico, correo y web. - Resolución de incidencias y peticiones de usuarios. - Colaboración en problemas y cambios. - Utilización...

  • Norwegian Service Desk Agent

    hace 2 meses

    España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Danish Service Desk Agent

    hace 2 meses

    España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Finnish Service Desk Agent

    hace 2 meses

    España Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Finnish Service Desk Agent

    hace 2 meses

    España Recruit4Work Sl A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • RDS Analyst

    hace 1 mes

    España TASQ Staffing Solutions A tiempo completo

    Role: Service Desk (RDS Analyst) Must be bachelor's graduate of any technical course(prefer IT courses) IT Service Desk experience who provide L1 & L1.5 support and has at least 2-5yrs Remote Desktop Support experience Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS Office etc) Understanding of Windows 7 & 10 operating system...

  • Service Delivery Analyst

    hace 2 días

    España Pernod Ricard España SA A tiempo completo

    Time left to apply: End Date: January 31, 2025 (30+ days left to apply) Job Requisition ID: JR-046686 Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products....