Service Desk Analyst
hace 7 horas
David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.Position : Service Desk AnalystLocation : Budapest, HungaryWork model : hybridEmployment type : Full-timeRemuneration : Base salary.DUTIES AND RESPONSIBILITIES :Handle incoming contact from users through phone calls, chat and emails regarding IT issues and queries in a timely manner.Troubleshoot desktop, application related issues on users' machines using remote tools.Troubleshoot issues on iOS and Android devices.Determine and isolate the source of computer problems (hardware, software, user access, etc.).Take ownership and responsibility for any issues from start to successful resolution.Escalate issues and involve experts wherever required to resolve issues as quickly as possible.Document resolutions for future reference.Incident handling and escalation management.Follow and adhere to all KPI related tasks to avoid business impact.Maintain a high degree of customer service for all support queries and adhere to all service management principles.Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.REQUIREMENTS :Native / fluent in Swedish, both oral and written. Fluent in English (at least B2 level).Level of expertise L1 – L2 On-site or Remote Support.Excellent communication skills (both oral and written).Prior experience in Application support / Software development, IT Service Desk.Understanding of SDLC, database technology, OS components would be useful.Hands-on experience with ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk.Knowledge of ITIL processes and procedures would be an added advantage.Self-motivated, gains satisfaction from providing excellent customer service.Problem-solving abilities, strong logical analytics.Ability to multi-task, handling multiple assignments simultaneously.Able to work independently and as a part of the team.BENEFITS :Excellent remuneration package based on experience, skills and performance.Be part of a dynamic and creative team with a positive and friendly atmosphere.Guidance and tools to reach your full potential.
#J-18808-Ljbffr
-
Service Desk Analyst
hace 2 semanas
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk Analyst Location: Budapest, Hungary Work model: hybrid Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact...
-
Swedish-Speaking Service Desk Analyst In Budapest
hace 1 semana
España Cross Border Talents A tiempo completoExciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest Position: Service Desk Analyst Location: Budapest, Hungary Work Model: Hybrid (blend of on-site and remote) Employment Type: Full-time Remuneration: Competitive Base Salary Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and...
-
Senior Service Desk Analyst Amb Discapacitat
hace 2 días
España Oficina de Treball del SOC A tiempo completoEmpresa requereix Senior Service Desk Analyst (Cap d'equip) amb certificat de discapacitat (mínim 33%). S'ofereix contracte indefinit i jornada completa. - Actuar com a punt d'escalada interna per a qüestions tècniques complexes -Supervisar les activitats de l'equip i identificar punts de millora -Coordinar-se amb els equips de TI per a garantir que les...
-
Service Desk Analyst With Swedish
hace 3 semanas
España Wibit Consulting & Services A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location: Budapest, Hungary Work model: on-site Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact from users through phone calls,...
-
Service Desk Analyst
hace 3 semanas
España Lunik - Explorers at Work A tiempo completoThis position is open in Malaga; you should be based here or willing to relocate and work in a Hybrid model.As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries. You will facilitate communication between users, engineers, and other...
-
Junior It Service Desk Analyst
hace 8 horas
España buscojobs España A tiempo completoEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Junior IT Service Desk AnalystLocation: Ebury Malaga - 4 days in the office and 1 day from home office working...
-
Service Desk Manager
hace 3 semanas
España Perez-Llorca A tiempo completoEstamos buscando incorporar un/a Service Desk Manager para nuestras oficinas de Madrid. Requisitos Licenciatura en Tecnología de la Información o un campo relacionado. Inglés fluido. Experiencia de más de 5 años como responsable de Soporte/Service Desk preferiblemente en compañías multinacionales (varias sedes geográficas con diferentes...
-
Desk Quant Analyst
hace 8 horas
España buscojobs España A tiempo completoRole: Desk Quant AnalystPlease only apply to the one job you feel best fits your skillset and experience. If our team feels you are better suited for another role, we will reach out about the alternate opportunity.Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across...
-
Service Desk
hace 3 semanas
España Hub Talent A tiempo completoRequisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...
-
Service Desk Leader
hace 8 horas
España Zemsania A tiempo completoDescripción En Digital Talent Agency, estamos en la búsqueda de un perfil como **Service Desk Leader** que será responsable de la coordinación del equipo de Service Desk del departamento de IT Data, colaborando con uno de nuestros clientes. **¿Qué beneficios te ofrecemos?** - Jornada intensiva todos los **viernes **y en los meses de **Julio y...
-
Service desk
hace 3 semanas
España Cigna A tiempo completoLet us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.We are going through an exciting period of expansion; at the center of our...
-
Finnish Service Desk Agent
hace 2 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Norwegian Service Desk Agent
hace 2 semanas
España Recruit4work Sl A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Finnish Service Desk Agent
hace 2 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Norwegian Service Desk Agent
hace 2 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Danish Service Desk Agent
hace 2 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Finnish Service Desk Agent
hace 3 semanas
España Recruit4Work Sl A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Norwegian Service Desk Agent
hace 3 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Danish Service Desk Agent
hace 3 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Finnish Service Desk Agent
hace 3 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
