Helpdesk Specialist

hace 1 semana


España Grupo Cosentino A tiempo completo

Cosentino está buscando a un/a Técnico Helpdesk para formar parte del departamento de Business Technology en HQ.Se trata de un puesto de Customer Service a cliente interno, HelpDesk y apoyo IT para dar soporte a las diferentes incidencias y peticiones de Servicio interno, así como mantener la integridad de los equipos tecnológicos como ordenadores, móviles, impresoras, periféricos y software asociado en todas las líneas de producción.Es un equipo que trabaja por turnos 24/7. Esto son 3 turnos, mañana, tarde y noche (horarios rotativos cubriendo 24x7).Localización: Cantoria, Almería (HQ) 100% presencial (salvo turnos de fines de semana y noches que será en teletrabajo).Cuáles serán tus funcionesDetectar y registrar las peticiones del usuario final (Incidencias y Peticiones de Servicio).Soporte inicial y clasificación (clasifica las peticiones según su tipología, estado, impacto y urgencia, implementando Workarounds y, si es posible, soluciones finales).Resolución en primera llamada.Contactar y comunicar con el usuario afectado/ Solicitante.Seguimiento y monitorizaciones continuos de todos los tickets en el backlog (abiertos, pendientes…) para asegurar el cierre del ticket según los tiempos definidos y acordados.Requisitos mínimos:FPII en tecnología, informática, sistemas o similar.Experiencia:Experiencia de 1 año mínimo en Customer Service y soporte técnico IT, CAU.Conocimientos:Habilidades de comunicación excelentes y un nivel C1 o B2 muy alto de inglés y español.Entendimiento técnico general de los servicios de IT y su estructura.Capacidad de multitask y de priorizar tareas en corto plazo. Buenas Habilidades de autoorganización.Actitud profesional orientada a servicio hacia los usuarios y los clientes.Conocimientos de Office 365, office, Windows 10.Proyecto estable en empresa líder del sector.Acerca de CosentinoEn COSENTINO nuestro propósito es inspirar a las Personas a través de espacios innovadores y sostenibles. Somos el productor líder mundial de superficies arquitectónicas y decorativas. Nuestros productos están diseñados para brindar soluciones innovadoras y funcionales tanto para el hogar como para espacios comerciales, como encimeras de cocina y baño, espacios abiertos al aire libre, fachadas, etc. Innovación, sostenibilidad, funcionalidad y belleza describen nuestra propuesta de valor para los diferentes actores del mercado y cliente final.Con presencia en más de 100 países y 5 continentes, nuestro negocio sigue creciendo constantemente en todas las geografías, así como oportunidades de carrera para personas talentosas como tú.Cosentino es un empleador que ofrece igualdad de oportunidades y prohíbe la discriminación y el acoso de cualquier tipo: Cosentino está comprometida con el principio de igualdad de oportunidades laborales para todos los empleados y con proporcionar a los empleados un entorno laboral libre de discriminación y acoso. Todas las decisiones de empleo en Cosentino se basan en las necesidades comerciales, los requisitos del trabajo y las calificaciones individuales, sin distinción de raza, color, religión o creencias, nacionalidad, clase social, origen étnico, sexo o situación de embarazo, edad, discapacidad física, mental o sensorial, enfermedad, orientación sexual, identidad y/o expresión de género, estado civil o pareja de hecho, historial médico familiar o información genética, estado familiar o parental.Cosentino no tolerará la discriminación o el acoso por ninguna de estas características.Política de Privacidad de DatosResponsable del Tratamiento: COSENTINO GLOBAL, S.L.U.Finalidad: registrar su solicitud de alta en nuestra plataforma de candidatos con el fin de poder participar en los procesos de selección ofertados.Derechos: acceso, rectificación, supresión, oposición, limitación, portabilidad o a revocar tu consentimiento, a Ctra. Baza a Huércal – Overa, Km. 59 – 04860 Cantoria (Almería), o bien a gdpr@cosentino.com.Puedes consultar la Política de Privacidad de Datos aquí.
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