Helpdesk Specialist
hace 1 semana
Cosentino está buscando a un/a Técnico Helpdesk para formar parte del departamento de Business Technology en HQ.Se trata de un puesto de Customer Service a cliente interno, HelpDesk y apoyo IT para dar soporte a las diferentes incidencias y peticiones de Servicio interno, así como mantener la integridad de los equipos tecnológicos como ordenadores, móviles, impresoras, periféricos y software asociado en todas las líneas de producción.Es un equipo que trabaja por turnos 24/7. Esto son 3 turnos, mañana, tarde y noche (horarios rotativos cubriendo 24x7).Localización: Cantoria, Almería (HQ) 100% presencial (salvo turnos de fines de semana y noches que será en teletrabajo).Cuáles serán tus funcionesDetectar y registrar las peticiones del usuario final (Incidencias y Peticiones de Servicio).Soporte inicial y clasificación (clasifica las peticiones según su tipología, estado, impacto y urgencia, implementando Workarounds y, si es posible, soluciones finales).Resolución en primera llamada.Contactar y comunicar con el usuario afectado/ Solicitante.Seguimiento y monitorizaciones continuos de todos los tickets en el backlog (abiertos, pendientes…) para asegurar el cierre del ticket según los tiempos definidos y acordados.Requisitos mínimos:FPII en tecnología, informática, sistemas o similar.Experiencia:Experiencia de 1 año mínimo en Customer Service y soporte técnico IT, CAU.Conocimientos:Habilidades de comunicación excelentes y un nivel C1 o B2 muy alto de inglés y español.Entendimiento técnico general de los servicios de IT y su estructura.Capacidad de multitask y de priorizar tareas en corto plazo. Buenas Habilidades de autoorganización.Actitud profesional orientada a servicio hacia los usuarios y los clientes.Conocimientos de Office 365, office, Windows 10.Proyecto estable en empresa líder del sector.Acerca de CosentinoEn COSENTINO nuestro propósito es inspirar a las Personas a través de espacios innovadores y sostenibles. Somos el productor líder mundial de superficies arquitectónicas y decorativas. Nuestros productos están diseñados para brindar soluciones innovadoras y funcionales tanto para el hogar como para espacios comerciales, como encimeras de cocina y baño, espacios abiertos al aire libre, fachadas, etc. Innovación, sostenibilidad, funcionalidad y belleza describen nuestra propuesta de valor para los diferentes actores del mercado y cliente final.Con presencia en más de 100 países y 5 continentes, nuestro negocio sigue creciendo constantemente en todas las geografías, así como oportunidades de carrera para personas talentosas como tú.Cosentino es un empleador que ofrece igualdad de oportunidades y prohíbe la discriminación y el acoso de cualquier tipo: Cosentino está comprometida con el principio de igualdad de oportunidades laborales para todos los empleados y con proporcionar a los empleados un entorno laboral libre de discriminación y acoso. Todas las decisiones de empleo en Cosentino se basan en las necesidades comerciales, los requisitos del trabajo y las calificaciones individuales, sin distinción de raza, color, religión o creencias, nacionalidad, clase social, origen étnico, sexo o situación de embarazo, edad, discapacidad física, mental o sensorial, enfermedad, orientación sexual, identidad y/o expresión de género, estado civil o pareja de hecho, historial médico familiar o información genética, estado familiar o parental.Cosentino no tolerará la discriminación o el acoso por ninguna de estas características.Política de Privacidad de DatosResponsable del Tratamiento: COSENTINO GLOBAL, S.L.U.Finalidad: registrar su solicitud de alta en nuestra plataforma de candidatos con el fin de poder participar en los procesos de selección ofertados.Derechos: acceso, rectificación, supresión, oposición, limitación, portabilidad o a revocar tu consentimiento, a Ctra. Baza a Huércal – Overa, Km. 59 – 04860 Cantoria (Almería), o bien a gdpr@cosentino.com.Puedes consultar la Política de Privacidad de Datos aquí.
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Helpdesk Specialist
hace 2 días
España buscojobs España A tiempo completoQué estamos buscando Cosentino está buscando a un / a Técnico Helpdesk para formar parte del departamento de Business Technology en HQ. Se trata de un puesto de Customer Service a cliente interno, HelpDesk y apoyo IT para dar soporte a las diferentes incidencias y peticiones de Servicio interno, así como mantener la integridad de los equipos...
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hace 3 semanas
España Dojo 2022 A tiempo completoDiversity, equity, and inclusion at DojoFrom local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.Our drive to improve diversity, equity, and inclusion is closely...
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hace 7 días
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German speaking Technical Support Specialist
hace 3 días
España Language Matters A tiempo completoOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will...
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German speaking Technical Support Specialist
hace 3 semanas
España Language Matters A tiempo completoOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will...
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Infrastructure Technical Specialist
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MIS Implementation Specialist – Spain
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Corporate IT
hace 3 semanas
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Customer Care Specialist
hace 6 horas
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Corporate – SAP IBP Application Specialist
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It Support Specialist Level 2
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Technical Support Specialist
hace 3 semanas
España Innovatia Inc. A tiempo completoInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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Customer Service Specialist
hace 2 días
España Softbank Investment advisers A tiempo completoCustomer Service Specialist - DE and EN SpeakerAbout WellhubWellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.Job DescriptionYour wellbeing matters. Join a company that cares.We are...
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Customer Experience Specialist
hace 2 semanas
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LPS Structures Implementation Specialist
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España Lear Corporation A tiempo completoLPS Structures Implementation Specialist – Valls (Tarragona) or Epila (Zaragoza) Company Overview Lear Corporation is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of...
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Customer Service Specialist
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IT Specialist
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España Skydweller A tiempo completoAbout Us Skydweller Aero Inc. is a transatlantic cutting-edge aerospace company developing solar powered aircraft solutions capable of achieving perpetual flight with heavy, and powerful payload capacity. Utilizing technology based upon the longest continuous renewably powered flight program in history, this fast-growing startup is developing a new class of...
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It Support Specialist Senior
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Customer Solutions Expert
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