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Helpdesk Specialist
hace 1 mes
Qué estamos buscando
Cosentino está buscando a un / a Técnico Helpdesk para formar parte del departamento de Business Technology en HQ.
Se trata de un puesto de Customer Service a cliente interno, HelpDesk y apoyo IT para dar soporte a las diferentes incidencias y peticiones de Servicio interno, así como mantener la integridad de los equipos tecnológicos como ordenadores, móviles, impresoras, periféricos y software asociado en todas las líneas de producción.
Es un equipo que trabaja por turnos 24 / 7. Esto son 3 turnos, mañana, tarde y noche (horarios rotativos cubriendo 24x7).
Localización: Cantoria, Almería (HQ) 100% presencial (salvo turnos de fines de semana y noches que será en teletrabajo).
Cuáles serán tus funciones
Detectar y registrar las peticiones del usuario final (Incidencias y Peticiones de Servicio).
Soporte inicial y clasificación (clasifica las peticiones según su tipología, estado, impacto y urgencia, implementando Workarounds y, si es posible, soluciones finales).
Resolución en primera llamada.
Contactar y comunicar con el usuario afectado / Solicitante.
Seguimiento y monitorizaciones continuos de todos los tickets en el backlog (abiertos, pendientes…) para asegurar el cierre del ticket según los tiempos definidos y acordados.
Qué necesitas para tener éxito
Formación:
FPII en tecnología, informática, sistemas o similar.
Experiencia:
Experiencia de 1 año mínimo en Customer Service y soporte técnico IT, CAU.
Conocimientos:
Habilidades de comunicación excelentes y un nivel C1 o B2 muy alto de inglés y español.
Entendimiento técnico general de los servicios de IT y su estructura.
Capacidad de multitask y de priorizar tareas en corto plazo. Buenas habilidades de autoorganización.
Actitud profesional orientada a servicio hacia los usuarios y los clientes.
Conocimientos de Office 365, Office, Windows 10.
Qué ofrecemos
Proyecto estable en empresa líder del sector.
Acerca de Cosentino
En COSENTINO nuestro propósito es inspirar a las Personas a través de espacios innovadores y sostenibles. Somos el productor líder mundial de superficies arquitectónicas y decorativas. Nuestros productos están diseñados para brindar soluciones innovadoras y funcionales tanto para el hogar como para espacios comerciales, como encimeras de cocina y baño, espacios abiertos al aire libre, fachadas, etc. Innovación, sostenibilidad, funcionalidad y belleza describen nuestra propuesta de valor para los diferentes actores del mercado y cliente final www.cosentino.com.
Con presencia en más de 100 países y 5 continentes, nuestro negocio sigue creciendo constantemente en todas las geografías, así como oportunidades de carrera para personas talentosas como tú.
Cosentino es un empleador que ofrece igualdad de oportunidades y prohíbe la discriminación y el acoso de cualquier tipo. Cosentino está comprometida con el principio de igualdad de oportunidades laborales para todos los empleados y con proporcionar a los empleados un entorno laboral libre de discriminación y acoso.
Cosentino no tolerará la discriminación o el acoso por ninguna de estas características.
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