Customer Service Specialist
hace 4 días
Customer Service Specialist - German and English SpeakerAbout WellhubWellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.Job DescriptionYour wellbeing matters. Join a company that cares.THE OPPORTUNITYWe are hiring a Customer Experience Agent for our German and English markets to join our international Customer Experience team based in Madrid, Spain In this role, you will be joining the European CX team, providing top-notch support to our users and gym partners in German and UK. This role is key to leveraging Wellhub user experience. You will be in charge of answering questions and managing handover requests as well as its commitment to delivering excellent service. You will also be responsible for categorizing each interaction with our customers to understand what improvements should be made or changed in the process to consistently achieve service excellence.YOUR IMPACTIdentify and assess customers’ needs (consults, after-sales requests...) to ensure satisfaction;Manage customer communications and reply to requests by email and chat;Provide accurate, valid, and complete information by using the right methods/tools, as well as communication procedures, guidelines, and policies;Take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution;Build sustainable relationships and trust with customers through empathy and open and interactive communication;Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases;Achieve personal/team targets;Collaborate closely with multiple departments to support all processes and operations (sales, financial, admin ...);Take the extra mile to engage customers;Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.WHO YOU AREProficient/Fluent level of German and English is required;Valuable previous experience in customer service, helpdesk, or similar;A true team player who loves working towards both team and individual goals;A strong communicator both written and verbal with great interpersonal skills;You are detail-oriented and genuinely care about offering top-quality service;You are flexible, resourceful, and able to multi-task while establishing priorities and providing solutions;You have a positive attitude, are proactive, and dynamic;Experience with Zendesk would be a plus.We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. Please note that for this specific role, proficiency in both German and English is mandatory, and we do not offer visa sponsorship.WHAT WE OFFER YOUWe're a wellness company that is committed to the health and well-being of our employees. Our benefits include:WELLHUB: Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.FITNESS: Additional fitness subsidy to access onsite gyms and fitness studios.FLEXIBLE WORK: Flexible hybrid and full remote work options.FLEXIBLE SCHEDULE: Adjust working hours based on personal schedule and business needs.PAID TIME OFF: Minimum of 25 days paid holiday per year.PARENTAL LEAVE: 100% paid parental leave for all new parents.CAREER GROWTH: Outstanding opportunities for personal and career growth.CULTURE: An exciting and supportive environment filled with passionate individuals.Diversity, Equity, and Belonging at WellhubWe aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
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Customer Service Specialist
hace 5 días
España Sagan A tiempo completoJob Title: Customer Service Specialist Location: Remote (EST Time zone) Salary Range: up to 1300 USD Work Schedule: Sunday - Thursday, 3:00 PM to 11:30 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...
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Customer Service Specialist
hace 5 días
España Cataloxy A tiempo completoOfertas de empleo Customer Service Specialist - French speaker ID: 100162 Publicada: 21.10.2024. Actual hasta: 19.11.2024 Un poco sobre la empresa UKIO Especializados en el alquiler mensual de apartamentos, Ukio se enfoca en pisos de diseño con un servicio de alta calidad. Alquilamos apartamentos de 1 a 11 meses en Barcelona, Madrid, Lisboa y...
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Customer Service Specialist with Spanish
hace 3 semanas
España Vesuvius plc A tiempo completoVesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world. Our teams are made up of...
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Customer Service Specialist with Spanish
hace 3 semanas
España Vesuvius plc A tiempo completoVesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world. Our teams are made up of...
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Customer Service Specialist
hace 3 semanas
España Pig Improvement Company A tiempo completoRole Overview As a Customer Services and Invoicing Specialist you will be interacting with customers via phone and email to ensure consistent and first class customer experience. You will also be responsible for processing invoices, verifying pricing to contracts, and calculating market-based pricing components. This is a collaborative position that requires...
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Customer Service Specialist
hace 3 semanas
España PARTECH PARTNERS A tiempo completoAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.Ukio's mission...
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Customer Service Specialist
hace 3 semanas
España Ukio A tiempo completoAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. Founded in Barcelona, we have expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we aim to spread to the rest of Europe and later to include other continents.Ukio's mission is to empower individuals to live where they want,...
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Customer Service Specialist
hace 2 semanas
España Ukio A tiempo completoAbout UkioWe are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.Ukio's mission is...
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Customer Service Specialist
hace 1 semana
España buscojobs España A tiempo completoAbout Ukio We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. Ukio's mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate...
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España Eurofirms Group SLU A tiempo completoAt Eurofirms Services, we are looking for a Customer Service Operations Specialist with fluent English. Are you passionate about the world of new technologies? Do you have experience in customer interaction tracking and management? Then this is your job!Our vision for our future Customer Service Operations Specialist will play a key role in the success of...
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Customer Service Specialist
hace 2 semanas
España Ukio A tiempo completoAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well . Ukio's...
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Customer Service Specialist
hace 3 semanas
España Ukio A tiempo completoAbout Ukio We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's mission...
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Customer Service Specialist
hace 7 días
España buscojobs España A tiempo completoAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.Ukio's mission...
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Customer Service Specialist
hace 2 semanas
España Page Personnel Italia spa A tiempo completoCategoria: Healthcare / PharmaceuticalLuogo di lavoro: Milano e provinciaPosizione: Customer Service SpecialistLa risorsa si occuperà di:Gestione dei flussi d'ordine clienti settimanali, analisi delle criticità dei prodotti mancanti o nuovamente disponibiliGestione dei reintegri merceAssistenza ai clienti durante tutte le fasi dell'ordine, fino al post...
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Customer Service Specialist
hace 3 semanas
España Zentiva Poland A tiempo completoCustomer Service SpecialistMissionEnsuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible.ResponsibilitiesOrder processingResponsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are carried...
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Customer Service Specialist
hace 3 semanas
España IATA Consulting A tiempo completoEmployment Type: PermanentContract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...
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French Customer Service
hace 3 semanas
España Customer Labs A tiempo completoAbout BarcelonaBarcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...
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Danish Customer Experience Specialist
hace 1 semana
España buscojobs España A tiempo completoJoin our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...
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Dutch Customer Service
hace 3 semanas
España Customer Labs A tiempo completoReference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...
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Customer Service Specialist
hace 3 semanas
España Ukio A tiempo completoAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well . Ukio's...
