Client Engagement Specialist

hace 3 semanas

España Dow Jones A tiempo completo

Job Description:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivalled quality content for more than 125 years and today has one of the world's largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will liaise with DJ internal teams to ensure the clients' business needs are being met consistently to support the renewal. You must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of your assigned accounts.Key Responsibilities:RetentionOwn the retention strategy for assigned Strategic accounts by building and executing a renewal planProvide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaroundEnsure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reportsOversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal yearSupport new sales into existing accounts to ensure maximum customer ROI with DJCustomer KnowledgeKnow your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs.Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.Lead GenerationIdentify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.You will maintain accurate and appropriate client records within the Company's systems.Required Skills and Experience:Min 1-3 years of proven success in customer engagement or salesFluency in English. Proficiency in other European languages is preferredProven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environmentExcellent project management and organizational skills with a keen attention to detailProficient in Microsoft Office suite & Google DriveBachelor's degreeOur Benefits:Comprehensive Healthcare & Insurance PlansPaid Time OffRetirement PlansSodexo Meal VouchersLifestyle programs & Wellness ResourcesEducation BenefitsFamily Care Benefits & Caregiving SupportFitness Reimbursement ProgramSubscription DiscountsEmployee Referral Program#LI-HybridReasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area: Dow Jones - Business IntelligenceJob Category: SalesUnion Status: Non-Union / A clear and likely internal candidate
#J-18808-Ljbffr

  • Client Engagement Specialist

    hace 3 semanas

    España Dow Jones & Company, Inc. A tiempo completo

    Client Engagement Specialist in BARCELONA, SpainDow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events. Dow Jones has produced unrivalled quality content for more than 125 years and today has one of the...

  • Seo Client Engagement Specialist

    hace 2 meses

    España Sagan A tiempo completo

    Job Title: SEO Client Engagement Specialist Location: Remote (CST Time zone) Salary Range: up to 2500 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Client Engagement Specialist TPRM Solutions

    hace 2 semanas

    España Dow Jones & Company, Inc. A tiempo completo

    Dow Jones Client Engagement Specialist TPRM Solutions in BARCELONA , SpainThe Client Engagement Specialist (CES) – Third Party Risk Management Solutions (TPRMS) manages and renews customer relationships using Dow Jones' third-party risk management solutions. The primary focus is to retain existing contract revenue and support new sales efforts led by the...

  • Customer Engagement Specialist Iberia

    hace 2 meses

    España DS Smith A tiempo completo

    Customer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us!About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in...

  • Sr. Operational Excellence Specialist, Change

    hace 2 meses

    España Novartis Farmacéutica A tiempo completo

    Sr. Operational Excellence Specialist, Change & EngagementJob ID: REQ-10026468Oct 28, 2024Location: Barcelona (Hybrid)Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.SummaryWe are looking for an Operational Excellence Specialist to partner with the IT site head and other teams to enable...

  • Customer Engagement Specialist Iberia

    hace 3 semanas

    España DS Smith A tiempo completo

    Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us!About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including...

  • Customer Specialist

    hace 2 meses

    España Boldr A tiempo completo

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Customer Specialist

    hace 2 meses

    España Boldr A tiempo completo

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Human Resources Employee Engagement Manager

    hace 2 meses

    España Huff Consulting A tiempo completo

    Position Title: Human Resources Employee Engagement Manager Location: Remote Department: Human Resources Reports To: [Manager/Supervisor Title] Employment Type: Full-time Job Overview: We are seeking a dynamic and passionate Human Resources Employee Engagement Manager to join our HR team. The ideal candidate will have a strong background in employee...

  • Consumer Engagement Manager

    hace 2 meses

    España Clarel A tiempo completo

    Buscamos un/a Consumer Engagement ManagerEn Clarel, somos líderes en la distribución de productos de belleza, cuidado personal y del hogar. Con cerca de 1.000 tiendas en todo el territorio español, estamos en constante crecimiento y evolución.Actualmente, buscamos un un/a Consumer Engagement Manager para unirse a nuestro Departamento de Marketing. Es...

  • Engagement Manager

    hace 2 semanas

    España Guidewire Software A tiempo completo

    Engagement ManagerThe Engagement Manager (EM) has a division of labor within the full portfolio. For GWCP programs, the Engagement Manager will support the Principal on larger Guidewire engagements, leading and managing the program, ensuring successful execution, alignment with company objectives, and coordination across teams. This includes overseeing...

  • Patient Engagement Strategy Director

    hace 3 semanas

    España Precision for Medicine A tiempo completo

    Precision for Medicine's uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.We...

  • Engagement Manager

    hace 5 días

    España Guidewire Software A tiempo completo

    Summary Engagement Manager The Engagement Manager (EM) has a division of labor within the full portfolio. For GWCP programs, the Engagement Manager will support the Principal on larger Guidewire engagements, leading and managing the program, ensuring successful execution, alignment with company objectives, and coordination across teams. This includes...

  • Omnichannel Specialist

    hace 2 meses

    España Chiesi Farmaceutici S.p.A. A tiempo completo

    Seleccione la frecuencia (en días) para recibir una alerta:Responsabilidades:Proceso del Plan de Impacto de Participación del Cliente (Customer Engagement Impact Plan, CEIP), coordinado con los Business Partners (BPs) corporativos y de apoyo.Apoyar a AIR & CARE en la configuración de campañas omnicanal (es decir, selección de la mejor combinación de...

  • Engagement Delivery Lead

    hace 2 meses

    España Cognizant A tiempo completo

    ENGAGEMENT DELIVERY LEAD Location: Spain As Engagement Delivery Lead you will participate in Level 2 & 3 support activities, IAM platform operations, Application/system onboarding into IAM/PAM solution, and Engineering work. Why choose us? HIGH QUALITY PROJECTS: You will take part in demanding projects focused mainly on digitalization or even start projects...

  • Client Service Specialist

    hace 1 mes

    España Winning A tiempo completo

    En Winning Consulting, estamos en busca de un/a Client Service Specialist - KYC para formar parte de nuestro dinámico equipo. Este puesto implica trabajar en un emocionante proyecto para uno de nuestros principales clientes en el sector bancario, con base en nuestra oficina de Madrid (modelo híbrido).Responsabilidades PrincipalesAtención al ClienteActuar...

  • Omnichannel Sales Specialist

    hace 1 mes

    España Inetum A tiempo completo

    The Sales Specialist within Inetum is responsible for meeting the assigned quota by selling to new and existing accounts in Iberia countries. The Sales Specialist interacts directly with customers throughout all phases of the sales process. They're responsible for identifying a customer's needs, pitching relevant products or services, and ensuring they have...

  • Omnichannel Sales Specialist

    hace 4 semanas

    España Inetum A tiempo completo

    The Sales Specialist within Inetum is responsible for meeting the assigned quota by selling to new and existing accounts in Iberia countries. The Sales Specialist interacts directly with customers throughout all phases of the sales process. They're responsible for identifying a customer's needs, pitching relevant products or services, and ensuring they have...

  • Program Manager, Consumer Engagement

    hace 2 meses

    España MSX INTERNATIONAL A tiempo completo

    Program Manager, Consumer Engagement Madrid o Barcelona. ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar para nuevos desafíos? ¡Este es tu rol en MSX! MSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel...

  • Client Support Specialist

    hace 2 meses

    España Magical Destinations Travel A tiempo completo

    Your Gateway to a Rewarding Career Are you passionate about your clients and delivering outstanding customer service? Magical Destinations Travel is on the lookout for a Client Support Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting...