Client Service Specialist

hace 1 semana


España Winning A tiempo completo

En Winning Consulting, estamos en busca de un/a Client Service Specialist - KYC para formar parte de nuestro dinámico equipo. Este puesto implica trabajar en un emocionante proyecto para uno de nuestros principales clientes en el sector bancario, con base en nuestra oficina de Madrid (modelo híbrido).Responsabilidades PrincipalesAtención al ClienteActuar como el principal punto de contacto para clientes corporativos en lo que respecta a procesos de KYC y Due Diligence.Gestionar y resolver dudas o solicitudes de manera ágil y eficiente, manteniendo la calidad del servicio.Documentación KYCRecopilar y analizar documentación de KYC, asegurando el cumplimiento de políticas internas y normativas regulatorias.Revisar y validar información para garantizar que los datos de los clientes estén completos y actualizados.Soporte a las Operaciones de CumplimientoColaborar con los equipos internos para asegurar que los procesos de KYC se realicen dentro de los plazos establecidos.Apoyar en actividades de screening, incluyendo el análisis de PEPs (Personas Expuestas Políticamente) y listas de sanciones.Gestión de Relación con el ClienteMantener una comunicación proactiva y clara con los clientes, asegurando una experiencia positiva durante los procesos de KYC.Resolver problemas y escalar casos complejos cuando sea necesario.RequisitosExperiencia previa en funciones de Servicio al Cliente dentro del sector financiero, preferiblemente en roles relacionados con KYC o Cumplimiento.Conocimiento práctico de procesos de Due Diligence y normativas de AML (Anti-Money Laundering).Excelentes habilidades de comunicación escrita y verbal.Capacidad para trabajar de manera organizada, incluso bajo presión.Competencia en herramientas de gestión de datos y sistemas KYC.Idiomas:Español fluido.Inglés (avanzado)
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