Customer Renewal Cloud Executive

hace 1 mes


España Randstad Es A tiempo completo

Our ClientWe are looking for a customer renewal specialist with German for an important software company.Your Functions- Provide end-to-end renewal execution support.- Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.- Coordinate renewal activities, sending renewal quotes, and addressing any questions or concerns.- Collaborate with internal teams to ensure a seamless renewal process for clients.- Negotiate terms, pricing, and contract terms.- Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.- Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.- Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.- Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.- Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.Position RequisitesFormación: Grado en Administración de Empresas y Gestión de la InnovaciónIdiomas: Inglés: C2, Alemán: C2Conocimientos: SAP, Retention, RenovaciónExperiencia: 4 años- Excellent time management.- Proven experience in customer-facing roles, such as Customer Success, Account Management.- Strong negotiation and communication skills, with the ability to articulate value propositions effectively.- Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.- Proficiency in Microsoft Office Suite.- Demonstrated ability to work collaboratively in a cross-functional team environment.- A passion for customer satisfaction and a commitment to delivering exceptional service.- Able to liaise with various approval steps including accounting, finance, office of CFO, legal, etc.Your Benefits- Being part of a multinational environment.
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