Contact Center Process

hace 1 mes

España Exoticca A tiempo completo

What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we do?As the “Contact Center & Travel Operations Process & Procedures Specialist”, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases. You will be the primary point of contact interfacing cross-functionally to ensure customer service needs are met.What will you do? Responsible for process assessments, process design, and redesign. Evaluate and define appropriate processes and procedures across contact channels, teams, and use cases. Act as the primary point of contact interfacing cross-functionally to ensure customer service requirements and constraints are considered. Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements. Map processes and procedures and use data insights to continuously identify efficiency, productivity, and customer experience improvement opportunities. Represent the “voice of the customer” in process design, while taking into account business constraints. Monitor and measure the benefits of post-process implementation to ensure product quality, efficiency, and improvement. Summarize, visualize, and present data. Provide support and expertise to help implement various projects and initiatives. Previous Experience: Minimum of two (2) years of call center industry experience, with at least one (1) year in the travel sector. Minimum of two (2) years experience dealing with processes and procedures, quality, business analysis, or project management role. Linguistic Skills: (Based on Common European Framework of Reference) C1/C2 level English (verbal, reading, writing) is required. B1/B2 level in Spanish (verbal, reading, writing) is preferred. Technical Knowledge: Familiarity with CRM, order management, and contact management systems and practices is a plus. Salesforce knowledge and experience are highly desirable. Minimum one (1) year of experience working with Amadeus and/or other reservation systems with sound knowledge of ticketing/re-issuance & refund process. Certification from IATA/travel institute is desirable. Analytical skills for reviewing information, analyzing data, and making appropriate recommendations for improvement. Knowledge of key call center metrics, including expected occupancy, utilization, service levels, handle time, abandonment rate, and ASA. Experience translating business requirements into technical requirements. Experience working with process maps, workflows, and diagrams. Able to translate complex processes into easy-to-understand agent work instructions. Project management experience. Experience in Lean or Six Sigma methodologies is a plus. Education: BS/BA degree with a concentration in business, management, IT, or other related fields. Essential Skills & Behaviors: Self-starter, self-managed, responsible, dedicated, and tenacious. Doesn’t get easily discouraged or frustrated. Excellent organizational and time management skills. Outstanding communication and presentation skills. Critical thinker. Creative problem solver. Great analytical skills. Data-driven approach. Passionate about travel and exotic destinations Knows how to have fun, strive for success, and celebrate achievements Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.
#J-18808-Ljbffr

  • Contact Center Process

    hace 1 mes

    España Cataloxy A tiempo completo

    Publicada: 09.10.2024. Actual hasta: 15.11.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...

  • Contact Center Process

    hace 4 semanas

    España buscojobs España A tiempo completo

    What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...

  • Contact Center Process

    hace 1 mes

    España Exoticca Travel Co A tiempo completo

    What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...

  • Team Leader

    hace 2 semanas

    España CONTACT CENTER - GRUPO VOCENTO A tiempo completo

    En Vocento, grupo líder de comunicación, estamos buscando una persona altamente motivada para liderar nuestro equipo comercial de contact center del área de renting. **Estas serán tus responsabilidades**: - Supervisar y liderar un equipo de televenta, proporcionando orientación y apoyo continuo. - Desarrollar y ejecutar estrategias efectivas para...

  • Formador/a Contact Center

    hace 4 semanas

    España MOHURE A tiempo completo

    Desde MOHURE Consultora de RRHH estamos seleccionando un /a Formador/a especialista en Contact Center o Call Center para impartir formación en una empresa. Los objetivos de la formación son: - Permitir a los responsables de gestión conocer los roles principales a desarrollar en su puesto de trabajo - Aprender a establecer y controlar el rendimiento del...

  • Contact Center Training

    hace 2 semanas

    España buscojobs España A tiempo completo

    DescriptionZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.This is an exciting opportunity to make your...

  • Contact Center DevOps Engineer

    hace 3 semanas

    España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Coordinador/a contact center

    hace 1 mes

    España PHONE TOOL MARKETING A tiempo completo

    Somos una compañía especializada en Contact Center y Outsourcing de servicios y soluciones de Recursos Humanos, operando desde hace 15 años a nivel nacional, con la experiencia de un sólido equipo de profesionales.ResponsabilidadesAuditorías, feedback a los agentes y cumplimiento de objetivos.Gestión de los tiempos de los agentes asignados: descansos,...

  • Contact Center Training

    hace 2 semanas

    España buscojobs España A tiempo completo

    DescriptionZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.This is an exciting opportunity to make your...

  • Contact Center Training

    hace 1 mes

    España Santander A tiempo completo

    DescriptionZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.This is an exciting opportunity to make your...

  • Contact Center Training

    hace 1 mes

    España Santander A tiempo completo

    Description Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to make your...

  • Contact Center Training

    hace 1 mes

    España Santander A tiempo completo

    DescriptionZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to contribute...

  • Coordinador de Contact Center

    hace 1 mes

    España Motcor S.A. A tiempo completo

    Estamos buscando un Coordinador de Contact. La persona que ocupe este puesto será responsable de diseñar y ejecutar estrategias de venta que permitan el logro de los objetivos, así como dirigir y supervisar equipos comerciales, desarrollándolos y construyendo un equipo de alto rendimiento que aporten valor agregado a la compañía, con medición de...

  • Coordinador/a Contact Center

    hace 3 semanas

    España PHONE TOOL MARKETING A tiempo completo

    Somos una compañía especializada en Contact Center y Outsourcing de servicios y soluciones de Recursos Humanos, operando desde hace 15 años a nível nacional, con la experiência de un sólido equipo de profesionales. Tareas \-Auditorías, feedback a los agentes y cumplimiento de objetivos **\-Gestión de los tiempos de los agentes asignados**:...

  • Supervisor/a Contact Center

    hace 1 mes

    España Randstad Es A tiempo completo

    Tipo de contrato: Con posible incorporación a plantillaJornada: CompletaModalidad: PresencialSalario: 17.000 €/añoPuesto: TeleoperadorLocalidad: BarcelonaProvincia: BarcelonaEspecialidad: Contact CenterSubespecialidad: Contact Center¿Tienes experiencia previa como supervisor/a?¿Has trabajado en un Contact Center? ¿Tienes conocimientos en manejo de...

  • Supervisor de Contact Center

    hace 1 mes

    España Motcor S.A. A tiempo completo

    Nosotros: Desde nuestros inicios fuimos testigos y protagonistas de la evolución de la industria automotriz argentina y pioneros en la venta de autos en la Ciudad de Córdoba. Hoy, a más de 80 años de nuestro nacimiento, nos transformamos en el grupo de concesionarios más importante del país forjando nuestro liderazgo en la industria. Creemos en la...

  • Jefe de Servicio Contact Center

    hace 3 semanas

    España Acierta Asistencia S.A. A tiempo completo

    En Acierta (Grupo Caser -Helvetia), nos encontramos en búsqueda de un Responsable de Contact Center que lideres las 3 plataformas que tenemos en la Empresa. **¿Qué buscamos?** - Profesional con amplia experiência en ATC en plataformas de Contact Center; - Experiência en dirección de equipos en Empresas de Contact Center. - Organizado, orientado al...

  • Técnico De Sistemas Contact Center

    hace 1 mes

    España AFIANSYS (Waayo Servicios Informáticos SL) A tiempo completo

    En Afiansys buscamos un/a Técnico De Sistemas Contact Center Afiansys, es una compañía dedicada a la implantación de sistemas de Contact Center de distintos fabriantes para grandes empresas y desarrollo de productos propios. Implantamos y desarrollamos productos de Inteligencia Artificial para todos los canales (voz, chat, e-mail, WhatsApp etc.)...

  • Contact Center Service Manager

    hace 1 mes

    España Santander A tiempo completo

    Contact Center Service Manager - Assisted Channels (Openbank)Country: Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...

  • Contact Center Service Manager

    hace 2 semanas

    España buscojobs España A tiempo completo

    Contact Center Service Manager - Assisted Channels (Openbank)Country: SpainProject Associate Expert IIZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...