Guest Experience Manager
hace 15 horas
Guest Experience Manager - Destino Five IbizaAre You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Experience Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New HeightsWhat We’re Looking ForA proven track record of 1-2 years in a Luxury Hotel environment in a Guest Relations Manager role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.Excellent communication and interpersonal skills, with Fluency in English and Spanish, leveraging strong verbal and written skills.Must hold the Legal Right to work in Europe, including any required visas or work permits, in Full Compliance with local regulations.Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’Comprehensive knowledge of Guest Services, Hotel Amenities, Local Attractions, and the latest Industry Trends.A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.Strong understanding of Industry Regulations is beneficial.Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.Key ResponsibilitiesGreets and escorts VIPs upon Arrival and Departure, ensuring arrangements are Meticulously planned and Flawlessly executed to reflect ‘FIVE-Styled’ hospitality.Verifies and completes Credit and Payment processes for all Guests at check-in, maintaining Precise and Regulated financial control.Keeps the Front Office Manager updated on Critical Matters, fostering Operational Excellence and Seamless Communication.Coordinates closely with other Departmental Leaders to provide comprehensive Support where required, ensuring Cohesive operations.Prepares detailed Work Schedules for the Guest Relations Team, optimising resources and enhancing Team Efficiency.Coaches, counsels, and inspires the FIVE Tribe with Constructive Feedback, conducting regular Performance Appraisals to drive success.Enforces all safety protocols, emergency procedures, and fire prevention regulations, taking Proactive Corrective Actions when necessary.Acts as a trusted Source of Information and assistance for all Guests, ensuring every interaction reflects ‘FIVE-Styled’ excellence.Supervises suite allocations and oversees the Seamless handling of Group Arrivals and Departures to ensure a Premium guest experience.Resolves outstanding Front Office operational issues Promptly and Effectively, guaranteeing a Smooth and Efficient operation.Monitors and addresses Guest feedback with Urgency and Precision, consistently elevating Service Standards.Represents the Front Office at daily Rooms Division briefings and Leadership Team meetings in the absence of the Front Office Manager.Acts as Duty Manager during scheduled shifts, demonstrating Leadership and maintaining the ‘Vibe at FIVE’ throughout.Possesses in-depth knowledge of FIVE, including all Departments, Services, and Venues, to serve as a comprehensive resource for Guests.Delivers ‘FIVE-Styled’ service that consistently Exceeds the expectations of even the most discerning Guests.Implements and upholds Rigorous Security and Confidentiality Protocols when handling guest information and requests.Conducts regular Training Sessions for the Guest Services Calling Team, ensuring strict adherence to Service Standards and staying informed of the Latest industry trends.The Team‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.An Equal Opportunity EmployerThe FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.About FIVE Hotels and ResortsFIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.Find out more here: fivehotelsandresorts.com
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Guest Experience Manager
hace 1 mes
España Ofertas de Trabajo A tiempo completoEn Las Marismas de Corralejo estamos buscando un/a apasionado/a Guest Experience Manager que se una a nuestro equipo y se encargue de garantizar que cada huésped tenga una experiencia memorable. Este rol no solo se centra en la satisfacción del cliente, sino que también incluye la supervisión del control de calidad de nuestros servicios y la rendición...
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Guest Experience Manager
hace 3 semanas
España Melia Hotels International A tiempo completo**_"El mundo es tuyo con Meliá"_** Unirse a Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Significa saber que has comenzado uno de los viajes más...
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Guest experience manager
hace 1 mes
España Eduka-te Solutions A tiempo completoDescripción: Complejo turistico en el sur de Tenerife, busca un Guest Experience Manager Diseñar y implementar estrategias para mejorar la experiencia del huésped. Supervisar y evaluar la calidad de los servicios ofrecidos en el hotel. Recoger y analizar comentarios de los huéspedes para identificar áreas de mejora. Colaborar con diferentes...
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Assistant Guest Experience Manager
hace 3 semanas
España Melia Hotels International A tiempo completo**_"El mundo es tuyo con Meliá"_** Unirse a Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Significa saber que has comenzado uno de los viajes más...
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Guest Experience Manager
hace 1 mes
España DESTINO A tiempo completo**Descripción**: En Destino Pacha buscamos Guest Experience Manager! Tus funciones serán las siguientes: - Ser el portavoz de la marca en el hotel, asegurando una óptima implementación de los atributos, estándares y manuales que aplican en su departamento, así como velar por su cumplimiento en el resto de las áreas, definiendo planes de mejora en...
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Guest Experience Manager
hace 6 meses
España Marriott International, Inc A tiempo completo**Número de Empleo** 24018020 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management **ABOUT THE PROPERTY** The W Ibiza is...
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Guest Experience
hace 3 semanas
España Vibra Hotels A tiempo completo**Descripción**: Vibra Hotels, cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a **Guest Experience** para uno de sus hoteles ubicados en Playa d'en Bossa. Tenemos claro lo que buscamos: compromiso, responsabilidad,...
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Guest Experience
hace 4 semanas
España Vibra Hotels A tiempo completo**Descripción**: Vibra Hotels, cadena líder del sector hotelero en Baleares, con cerca de 10.000 camas y 36 hoteles y apartamentos, 31 de ellos ubicados en Ibiza, 2 en Mallorca y 3 en Menorca, precisa incorporar un/a **Guest Experience** para uno de sus hoteles ubicados en San Antonio. Tenemos claro lo que buscamos: compromiso, responsabilidad, ingenio,...
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Guest Experience Manager
hace 1 mes
España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Assistant Guest Experience Manager
hace 4 días
España Hyatt Centric Gran Via Madrid A tiempo completoSummary - Qué harás en tu día a día con nosotros? - Fidelizar y crear experiências únicas en nuestros clientes ofreciéndoles presencia, dedicación y un trato personalizado. - Ser una fuente de información para los huéspedes sobre diversos temas como medios de transporte, asesoramiento de planes para hacer en la ciudad o recomendaciones de...
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Guest Experience Manager Kimpton Los Monteros
hace 3 semanas
España Kimpton A tiempo completoKIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70s with 195 rooms and suites, different culinary spaces, swimming pool, spa, sports areas and the most intimate views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton...
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Guest Experience Expert
hace 4 semanas
España Marriott International A tiempo completoPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...
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Guest Experience Expert
hace 4 semanas
España The Ritz-Carlton A tiempo completoPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...
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Guest Experience Agent
hace 1 mes
España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Guest Experience Expert
hace 6 días
España Marriott A tiempo completoPOSITION SUMMARYOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...
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Guest Experience
hace 1 mes
España Eduka-te Solutions A tiempo completo**Descripción**: Funciones: Hotel de cuatro estrellas ubicado en Los Cristianos - Arona, busca Guest Experience - Conocer el nível de satisfacción de los clientes del Hotel. - Realización de entrevistas a clientes. - Llevar a cabo un estudio los cuestionarios de los últimos meses. - Solucionar los problemas que pudieran plantearse y que afectaran a la...
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Assistant Guest Experience Manager
hace 3 semanas
España Melia Hotels International A tiempo completo**_“El mundo es tuyo con Meliá”_** Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. **Porque pertenecer a la gran familia Meliá es ser...
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Guest Experience Manager
hace 15 horas
España FIVE Hotels and Resorts A tiempo completoJob DescriptionAn Exhilarating OpportunityAre You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have...
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Assistant Guest Experience Manager
hace 2 semanas
España Melia Hotels International S.A.(Meliá) A tiempo completoAssistant Guest Experience Manager - Gran Meliá Palacio de Isora (Tenerife)Área: Guest Experience y atención al clienteGran Meliá Palacio de Isora está situado entre el Océano Atlántico y el majestuoso Teide, en la isla de Tenerife, este exclusivo resort con un toque vanguardista del servicio de lujo tradicional ofrece una experiencia mágica.Misión...
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Guest Experience Manager en Ciudad Real
hace 1 mes
España HOTEL A tiempo completoGuest Experience Manager en Ciudad Real¿Cuáles son las principales funciones?Definir, evaluar y promocionar el Programa de experiencias en el Hotel de acuerdo al producto.Presupuestar, contratar y realizar seguimiento de las actividades de animación musical (espectáculos, fiestas, showrooms…), veladas, actividades deportivo-recreativas que tengan lugar...
