Empleos actuales relacionados con Guest Experience Manager - España - Marriott International, Inc

  • Guest Services Ibiza

    hace 4 meses

    España IBZJOBS A tiempo completo

    GUEST SERVICES Empresa gestora de Urbanización de alto standing en la isla de Ibiza, ubicada en Cala Tarida (San Josep de Sa Talaia), busca ampliar su equipo y para ello precisa incorporar UN/A GUEST SERVICES. Guest Services" - (Gestión de conserjería y apoyo administrativo) Buscamos a una persona motivada y enérgica para unirse a nuestro Equipo de...

  • Whatever/whenever Supervisor

    hace 4 meses

    España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24031215 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **ABOUT THE PROPERTY** The W Ibiza is...

  • Restaurant General Manager

    hace 4 meses

    España Fairhomes (Gibraltar) Ltd A tiempo completo

    **Restaurant General Manager GIBRALTAR** Permanent Full Time Position **Salary**: circa £30,000.00 per year plus quarterly bonus **MUST HAVE AT LEAST 3 YEARS MINIMUM GENERAL MANAGER / RESTAURANT MANAGEMER EXPERIENCE** Language: English (required) and conversational Spanish **PLEASE APPLY IN ENGLISH** DESCRIPTION At Las Iguanas our people and their...

  • Guest Experience Manager

    hace 4 meses

    España Melia Hotels International A tiempo completo

    **_“El mundo es tuyo con Meliá”_** Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. **Porque pertenecer a la gran familia Meliá es ser...

  • Guest Services Associate I

    hace 4 meses

    España Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 24081273 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Le Meridien Ra Beach Hotel & Spa, Avinguda Sanatori 1, El Vendrell, Tarragona, Spain AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Gérer toutes les entrées et tous les départs...

  • Content & Communication Manager

    hace 3 meses

    España Zafiro Hotels A tiempo completo

    En Zafiro Hotels abrimos un nuevo proceso de selección para sumar talento al área de Marketing y Comunicación, en nuestras oficinas centrales, situadas en el Puerto de Alcudia. Tus principales tareas como Conten & Communication Manager serán: - Desarrollo y mantenimiento del calendario editorial para redes sociales, newsletters, blogs y PR en...

  • Web Manager

    hace 3 meses

    España Stahl A tiempo completo

    We are looking for a Web Manager to join our Digital Marketing team! **Main responsibilities**: - Align the website with the brand, strategy and standards of the organization as well as lead the positioning strategy of the company's website worldwide. - Proven experience in the creation and management of corporate websites for international companies,...

  • Dir-spa

    hace 3 meses

    España Marriott International, Inc A tiempo completo

    **Job Number** 24059520 **Job Category** Spa **Location** Le Meridien Ra Beach Hotel & Spa, Avinguda Sanatori 1, El Vendrell, Tarragona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for managing and supervising all areas of the spa, including its programs,...

  • Recepcionista (Temporal) Ac a Coruña

    hace 4 meses

    España Marriott International, Inc A tiempo completo

    **Job Number** 23126253 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel A Coruna, Enrique Marinas 36, A Coruna, La Coruna, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit...

  • Tour Delivery Manager

    hace 4 meses

    España COLLETTE TRAVEL SERVICE INC A tiempo completo

    **About Collette: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in...

  • Tour Delivery Manager

    hace 3 meses

    España COLLETTE TRAVEL SERVICE INC A tiempo completo

    **About Collette: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in...

  • Supervisores/encargados de Centro de Ocio y

    hace 1 mes

    España Sagesa Hospitality A tiempo completo

    _Sagesa Hospitality is dedicated to connecting highly professional and experienced talents with prestigious, luxury, and beautiful 4* and 5* hotels all across Ireland._ - We are _recruiting _experienced and _qualified _ **LEISURE CLUB SUPERVISORS FOR 4*HOTELS IN IRELAND!**_ - Are you a qualified and experienced LEISURE CLUB SUPERVISORS with former experience...

  • Engineering Manager

    hace 4 meses

    España Ikigai Talent Goup A tiempo completo

    Spain Enterprise Up to 65k Engineering Manager Role for a Microsoft Gold Partner Company Kon'nichiwa! We are looking for an** Engineering Manager**, with background in **Data**, to join a fast growing company, with more than 400 employees and lead two squads of 8 people. **Responsibilities**: - Leading responsibilities: you will be in charge of two...

  • Product Manager

    hace 4 meses

    España Hewlett Packard A tiempo completo

    **Position background**: In the GTM analytics COE our mission is to deliver impact by building machine learning products to optimize pricing and marketing investments and provide guidance to our sales organization. Those products are of high value to the company: Imagine affecting the marketing investments of all of HP products globally across all...

  • Mdm Team Manager

    hace 4 meses

    España Fluidra A tiempo completo

    We are a leading company in the global pool & wellness industry - Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has long-standing experience in developing innovative products and services in the global residential and commercial pool market. - Fluidra has...

  • Apj Instant Ink Program Manager

    hace 4 meses

    España Hewlett Packard A tiempo completo

    **APJ Instant Ink Program Manager** HP is hiring an **APJ Instant Ink Program Manager** to support our fast-growing Instant Ink Subscription service in Asia. We’re looking for an individual with excellent problem-solving skills, with experience in program/project management, ideally in a subscription service environment. HP Instant Ink is the flagship...

  • Room Attendant |

    hace 3 semanas

    españa JR Spain Teletrabajo Freelance A tiempo completo

    JOB DESCRIPTIONRoom AttendantNAKAR HotelDesign hotel with 57 rooms located in Jaime III, Palma de Mallorca.Main tasks of the job:Cleaning of rooms, cleaning of common areas and staff areas, following cleaning standards that reflect the high service we want to provide our guests.Report and follow up on breakages and repairs observed in guest rooms, common...

  • Instant Ink Product Manager

    hace 4 meses

    España Hewlett Packard A tiempo completo

    **Worldwide Instant Product Manager** HP is hiring a **Worldwide Instant Ink Product Manager** to support our fast-growing Instant Ink Subscription service. We’re looking for an individual with excellent problem-solving skills, with experience in product management, ideally in a subscription service environment or HPS (Home / Consumer Print Services). HP...

  • Sales Manager Leisure

    hace 4 meses

    España My Way Hotels & Resorts A tiempo completo

    **Descripción**: Due our current growth in Abama Resorts and the upcoming opening of the Gran Hotel Taoro in Puerto de la Cruz (Tenerife) we are expanding our sales team. We are looking for a Sales Manager Leisure. **Requirements**: - Minimum experience of 4 years as Sales Manager in 4/5 stars holiday hotels. - Studies in hospitality, Sales or Marketing -...

  • Subgobernanta

    hace 4 meses

    España Marriott International, Inc A tiempo completo

    **Job Number** 24086862 **Job Category** Housekeeping & Laundry **Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **ABOUT THE PROPERTY** The new W Ibiza is located in Santa Eulalia, which is a...

Guest Experience Manager

hace 3 meses

España Marriott International, Inc A tiempo completo

**Número de Empleo** 24018020

**Categoría de Empleo** Rooms & Guest Services Operations

**Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Management
**ABOUT THE PROPERTY**

The W Ibiza is located in Santa Eulalia, which is a short drive from Ibiza city's popular high-end entertainment zone. Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years. The hotel offers 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, W Lounge, Wetdeck, Beach Club and Rooftop Bar, as ell as Away Spa.

**ABOUT THE BRAND**

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

**JOB SUMMARY**

Responsible for supporting all aspects of Whatever/Whenever and Concierge functions in accordance with hotel standards. Maintains a Whatever/Whenever service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required

**CORE WORK ACTIVITIES**

**Maintaining Department Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports the team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures the team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

**Ensuring Exceptional Customer Service**
- Assists in ensuring the team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- S