Customer Support Representative

hace 4 semanas


España buscojobs España A tiempo completo

Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements. They are looking for a Customer Service Representative for the Dutch market in Rotterdam.Responsibilities / TasksEnsure the CS team solves 95% of the customer issues.Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe setup, be positive & enthusiastic.Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues.RequirementsFluent in Dutch and English.Have work experience in the field of customer service.Have affinity with health and nutritional supplements.Are communicative and service-oriented.Are commercial savvy, flexible, stress-resistant and problem-solving.Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.This is a hybrid working environment.
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