Customer success
hace 5 días
The Customer Success role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention. The role includes ensuring successful setup and onboarding for new clients and promoting system adoption. RESPONSIBILITIES: Become an expert on system functions and features to advise clients strategically, driving product value and ROI. Maintain up-to-date client contacts, documentation, reviews, projects, and risk assessments in Gainsight. Lead regular account reviews to ensure proper system usage and communicate updates. Gather and relay client feedback to product teams to help prioritize projects and shape the product roadmap. Monitor dissatisfied accounts and address issues promptly. Conduct client training and adoption activities, including system updates, to ensure renewal and growth. Identify and nurture opportunities for upselling and cross-selling, passing leads to the sales team. Evaluate implementation plans and specifications, managing client requests in collaboration with the product team, acting as the client's voice. *Open to applicants in the US, UK, Italy, France, and Spain.* ABOUT YOU: Who You Are Bachelor’s degree or equivalent in business or a related field. At least 1 year of experience in Customer Success or a related role. Ability to work in a fast-paced, multi-priority environment. Customer-first mindset; empathetic and capable of building customer loyalty. Strong technical skills and quick learner of new technologies. Strategic thinking about change management and system integration. Excellent interpersonal and communication skills, both verbal and written. Experience in the Fashion, Luxury, Beauty, or PR industries. Understanding of international markets and experience with global customers is a plus. Experience with on-site training and webinars. We encourage candidates who are excited about this role even if they don't meet every requirement to apply. ABOUT THE CUSTOMER SUCCESS TEAM: We collaborate closely to exceed customer expectations, acting as their voice and advocate. Our goal is to build lasting relationships that ensure happiness, adoption, and renewal, supporting clients with ongoing advice and updates to foster growth. OUR RECRUITMENT PROCESS: Meet & Greet Skills Assessment Culture Fit Interview Leadership Interview WHY YOU’LL LOVE LAUNCHMETRICS: We prioritize our people, fostering a relaxed yet dynamic environment. Our international team is motivated and enthusiastic. We empower autonomy, offering growth opportunities, learning allowances, benefits tailored to each location, flexible work arrangements, and support for home office setup. OUR COMMITMENT: Launchmetrics is an Equal Opportunity Employer committed to diversity and inclusion. Please let us know if you need any accommodations during the interview process. #J-18808-Ljbffr
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Customer Success
hace 4 semanas
Madrid, España Pluxee A tiempo completoPluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Your next challenge We are looking for an Customer Success to join our Customer Success...
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Customer Success
hace 5 días
Madrid, España Pluxee A tiempo completoCustomer Success page is loaded## Customer Successremote type: Hybridlocations: Madridtime type: Full timeposted on: Posted Todayjob requisition id: R3841Permanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a...
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Customer Success
hace 2 días
Madrid, España Pluxee A tiempo completoCustomer Success page is loaded## Customer Successremote type: Hybridlocations: Madridtime type: Full timeposted on: Posted Todayjob requisition id: R3841Permanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a...
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Customer Success
hace 4 días
Madrid, España Pluxee A tiempo completoPermanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000...
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Customer Success
hace 3 días
Madrid, España Pluxee A tiempo completoPluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as...
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Customer Success Manager
hace 3 semanas
Madrid, España Quanta A tiempo completoWe’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers.This role is well suited to someone early in their...
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Customer success manager
hace 3 semanas
Madrid, España Quanta A tiempo completoWe're working with a high-growth Saa S business in the cybersecurity space that's expanding its Customer Success team to support a growing customer base. They're looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers. This role is well suited to someone early in their Customer...
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Customer Success Manager
hace 3 días
Madrid, España GTT Communications A tiempo completoJob Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...
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Madrid, España Analyticalways A tiempo completoCUSTOMER SUCCESS BECA CUSTOMER SUCCESS ANALYST (MADRID) Ubicación: Híbrido Madrid · Departamento: Customer Success Tipo de programa: Beca formativa en colaboración con universidades Si te apasiona analizar datos, descubrir patrones y transformar números en insights que impulsan decisiones reales, ¡esta oportunidad es para vos! En nuestro equipo de...
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Madrid, España Analyticalways A tiempo completoCUSTOMER SUCCESS BECA CUSTOMER SUCCESS ANALYST (MADRID) Ubicación: Híbrido Madrid · Departamento: Customer Success Tipo de programa: Beca formativa en colaboración con universidades Si te apasiona analizar datos, descubrir patrones y transformar números en insights que impulsan decisiones reales, ¡esta oportunidad es para vos! En nuestro equipo de...
