Customer Success Manager
hace 3 semanas
We’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers.This role is well suited to someone early in their Customer Success career who already understands the fundamentals of renewals and account growth and is ready to take on more ownership within a fast-moving SaaS environment.What you’ll be doing Managing a portfolio of SMB and Mid-Market customers Owning renewals, revenue retention, and logo retention across your book of business Identifying and managing upsell opportunities within existing accounts Supporting customer adoption and ensuring ongoing value realisation Acting as a key point of contact for customers throughout the lifecycle Managing renewal timelines, forecasting outcomes, and maintaining accurate account data Communicating clearly with customers around performance metrics, usage, and outcomes Working closely with Sales, Support, and Product teams to resolve issues and support growth Contributing to the development of Customer Success processes and best practicesWhat we’re looking for 1–2 years’ experience in Customer Success, Account Management, or a related role within a SaaS environment Experience managing renewals, revenue retention, and customer expansion Exposure to upselling and cross-selling within an existing customer base Strong communication skills, both written and verbal Comfort working with core CS metrics such as ARR, churn, renewal rate, and retention Organised, detail-oriented, and able to manage multiple accounts and priorities Comfortable operating in a fast-paced startup or scale-up environmentWhat you’ll get Opportunity to grow within a scaling SaaS cybersecurity business Hands-on experience owning renewals and expansion conversations Supportive environment with coaching and development Exposure to commercial aspects of Customer Success Clear path for progression as the Customer Success team grows
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Customer Success Manager
hace 1 semana
Madrid, España indigitall A tiempo completoCustomer Success Manager at Indigitall Hybrid | Madrid At Indigitall, we're reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS platform , we help Europe's largest brands to communicate with billions of devices every day, turning conversations into real business impact. Now, we're looking...
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Customer Success Manager
hace 3 días
Madrid, España indigitall A tiempo completoCustomer Success Manager at IndigitallHybrid | MadridDescubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS...
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Customer Success Manager
hace 3 días
Madrid, España indigitall A tiempo completoCustomer Success Manager at Indigitall Hybrid | Madrid Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS...
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Customer Success Manager
hace 3 días
Madrid, España indigitall A tiempo completoCustomer Success Manager at Indigitall Hybrid | Madrid Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación. At Indigitall, we're reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS...
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Customer Success Manager
hace 4 días
Madrid, España GTT Communications A tiempo completoJob Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...
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Manager, Customer Success Manager
hace 3 días
Madrid, España Darktrace Ltd A tiempo completoCustomer success Manager- Maternity Cover page is loaded## Customer success Manager- Maternity Coverlocations: Madrid Officetime type: Full timeposted on: Posted Todayjob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. The Darktrace Active AI Security Platform...
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Customer Success Manager
hace 2 semanas
Madrid, España MotorK A tiempo completoMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...
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Customer Success Manager
hace 6 días
Madrid, España indigitall A tiempo completoCustomer Success Manager at Indigitall Hybrid | Madrid At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS platform , we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact. Now, we’re...
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Customer Success Manager
hace 3 días
Madrid, España indigitall A tiempo completoCustomer Success Manager at IndigitallHybrid | MadridAt Indigitall, we're reshaping how companies connect with their customers, instantly, meaningfully and at scale.Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.Through our Omnichannel CPaaS platform, we help...
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Customer success manager
hace 3 semanas
Madrid, España Quanta A tiempo completoWe're working with a high-growth Saa S business in the cybersecurity space that's expanding its Customer Success team to support a growing customer base. They're looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers. This role is well suited to someone early in their Customer...
