Manager, Customer Success Manager

hace 19 horas


Madrid, España Darktrace Ltd A tiempo completo

Customer success Manager- Maternity Cover page is loaded## Customer success Manager- Maternity Coverlocations: Madrid Officetime type: Full timeposted on: Posted Todayjob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Darktrace’s platform and services are supported by over 2,400 employees around the world. Job D****escription****:**As a Customer Success Manager (CSM) for the Enterprise segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. This role requires a proactive mindset, strong organisational skills, relationship-building skills, and the ability to collaborate cross-functionally with technical and commercial teams to deliver value at every stage.This role is hybrid with minimum 3 days a week in our Madrid office.**You’ll work closely with Customer Success Engineers, Solutions Engineers, Renewals Managers, Onboarding specialists, Cyber Infrastructure Engineers, and Sales to ensure customers are supported both technically and commercially.Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals in collaboration with onboarding specialists /renewals managers/Technical roles/Sales* Build and maintain strong relationships with key stakeholders across accounts* Drive product adoption and usage through engagement and education* Monitor



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