Helpdesk Lead

hace 2 días


España Orbidi A tiempo completo

Sobre nosotros:En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado.Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. Únete a nuestra misión de ayudar a las empresas a impulsar el éxitoEl rol:Estamos buscando un Helpdesk Manager para unirse a nuestro equipo de Customer Success Si eres una persona analítica, con orientación a clientes y a resultados, entonces te encantará el reto de ORBIDI¿Cuál será tu misión?Gestionar nuestro equipo de Helpdesk, garantizando la resolución de incidencias y peticiones en tiempo y satisfacción de cliente relacionadas con Wordpress, SEO, SEM, analítica web y RRSS.Identificar e implementar procesos que mejoren la gestión y organización de tickets.Analizar los datos de los clientes para mejorar la experiencia de cliente.Coordinar y colaborar con diferentes departamentos de ORBIDI (Operaciones, tecnología, etc.) para mejorar la satisfacción del cliente y mejorar nuestra propuesta de valor.Lo que te hará triunfar:Experiencia previa en roles similares.Experiencia en herramientas de Helpdesk: Intercom, Freshdesk, Zendesk, o similares.Eres una persona con atención al detalle, persuasiva, motivada y eres un problem solver con don de gentes.Un fuerte defensor del cliente con la capacidad y la voluntad de interactuar directamente con los clientes.Capacidad para comunicarte bien con personas, equipos, socios y eventos a nivel de la industria.Las habilidades para ser un tomador de decisiones, con voluntad de experimentar e interactuar con los diferentes equipos en la empresa.Colaborador eficaz y productivo para impulsar iniciativas multifuncionales.Empatía, humildad y capacidad de escucha.
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